My iced coffee drink was delicious and I loved sitting on the outside deck with a view of downtown Leavenworth. I think some of the bad reviews for this place started when the owner gave gift cards to the attached hotel to share with their guests. However, it seems that some of the staff at the hotel took most of the cards and kept using them then got mad at the owner for not being happy they were using all her gift cards. Too bad for all concerned. However, I'm guessing the owner learned a few valuable lessons as a new small business owner in a vey small community. Hope she does well as I will definitely come back!