Arrived early before scheduled time to go tubing 3 adults and 3 children, rented tubes and kayaks since the kids didn't want to be in the cold water the entire time. Waited around for about 30 minutes with no instructions other than to wait for the shuttle. Then when the shuttle arrived it was not only late but hurry up and go....barely able to get on the correct life vests for each child. Then we were guided into the water, had to go back and ask for paddles for the kayak since they were so unorganized and in a hurry they neglected to give us any before we left on the shuttle. Then were told that we couldn't have 2 children in a kayak and we had to change those out for tubes. I had already disclosed to them and asked them if it was okay and SAFE to have the children in a kayak, and the 12 year old looking employee that was helping me at the time said "yes" after she spoke with her manager. In the end it took us about another 30 minutes to get in the water which left us no time to stop and explore, you are allowed an hour and a half to meet at the pick up spot and it takes around an hour without stopping to get there. The staff helping us in the water however were extremely nice and apologetic. Afterwards I went to the manager to tell her how I felt about the whole experience and she was very rude and didn't seem to care much. I would not recommend this company and will not be using them again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.