I'm writing a very different review than I thought I would as we checked out last week. We were initially quite disappointed, but the owner, Hans Mulder, went out of his way to make us happy.
We have stayed in Leavenworth several times in the past, usually at the Alpen Rose Inn, which is beautiful, but almost a mile walk to the village area. This year we decided we wanted something central so we wouldn't need to drive after wine tasting or walk so far in the snow. I found the Obertal through Google Search and we booked two nights just after Christmas.
When we first walked in the door I was taken aback that the rooms was not what I expected for $200 a night. The room was clean, but pretty basic. It's an older hotel and it shows. I surprised that the fireplace room does not have a real fireplace or even a gas fireplace but an electric one with fake flames. I also mis-read the webpage (my mistake) and I thought that the room came with a jacuzzi tub (which I expected for the price) but it did not.
As I said, the room itself was decent, but very overpriced. I would have expected to pay $100 a night for this room anywhere else, so I guess they get the premium on the location.
The major problem though was the smell--when we walked through the door we were bowled over by the smell of stale cigarette smoke.
I went to the front desk to request another room and was told by the staffer (not Mr. Mulder) that no other rooms were available, that this was a non-smoking room and they "had never had complaints about the room." I asked if I could check out the next day instead of staying for the two days we had reserved and was told there were no refunds with less than two weeks cancellation. The staffer did offer to send up an ozone unit.
We were determined to make the best of it and not let this ruin our weekend so we went out for wine tasting and dinner.
When we returned, the ozone unit seemed to have helped some so we went to bed. But the smell seemed to get worse overnight and I woke up with a sore throat. The next day we opened the window wide open to air out the room and went out for the day.
We came back about noon and shut the window (it was under 30 degrees outside) and my husband turned on the heating unit (which we turned off with the window open). He was immediately blown over by a cloud of dust and cigarette smell. We then determined that the smell was coming from the heater which draws intake air from the balcony--possibly smokers smoke on the balcony and the heat pulls the air in and it had a very dirty filter.
Of course we turned the heat back off and relied on the electric fireplace for our heat.
When we checked out the next morning, Mr. Mulder was at the front desk. He asked us how our stay was and I told him I was very disappointed. He seemed genuinely concerned and apologized profusely and asked us for details of our visit, which we told him.
What surprised me most was that once we were on the road he called me about an hour later and said that he had checked out the room and was investigating the problem, he thanked me again for bringing it to his attention, and offered to refund our second nights stay!
This was above and beyond, and very appreciated.
My advice to future travelers is, be aware you are paying for location, not luxury. The location can't be beat. Secondly, if you have a problem at all, please ask to speak directly to Mr. Mulder. He seems to genuinely care about the guest experience and seems willing to go out of his way to make things right.
- Official Description (provided by the hotel):
- Please accept a heartfelt welcome as we invite you to spend a night (or two or three) at the Obertal Inn; we are one block from everything in downtown Leavenworth, also known as "Little Bavaria." Explore the shops, enjoy fine European cuisine and soak up the tranquility of our beautiful village. We have a variety of lodging options, from a plain hotel room to a 3 bedroom townhouse. Our tastefully appointed guest rooms have two Queen or one King bed. All rooms have a small refrigerator, microwave, hair dryer, coffee maker, and LCD TV. Our townhouses, apartments and, suites offer excellent accommodations for families traveling together. High speed wireless internet is free for hotel guests and is available in every room. All King rooms have electric or wood burning fireplaces and have a 37” LCD TV with a Blu Ray DVD player. Four King rooms have Spa Tubs in the room to enjoy a luxurious soak after your busy day. Wake up to breathtaking mountain views and enjoy a wide variety of foods on our breakfast bar. ... more less
- Reservation Options:
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- Also Known As:
- Obertal Hotel Leavenworth