We went to Leavenworth, and opted to stay at this bed and breakfast. The room was very nice. There were a few small bugs. Since it’s in the country, I wasn't very surprised by this.
There was no tub - only a shower stall with pebble floors. The bed was too soft, but we prefer a very hard bed. The hot-tub was very relaxing and quiet. Breakfast was delicious, and filling.
After we checked out, we received an irate call from Brian, stating that the door handle was broken. We went back to the house, and he demonstrated that the door handle was broken. He was very hostile in his demeanor and voice. He literally screamed at us that excessive force MUST have been used to break the handle. When I pointed out that it would not have made sense for us to force the door, as he had given us the key, he just repeated that the door handle had not broken itself.
According to Brian, the locksmith he used supposedly reported that the door handle had been broken by extreme force. However, when I called the locksmith company, the customer service person explained that the type of door handle that they used on their doors is known to fail, and that the door handle had simply failed. There was no excessive use of force on the door or handle. The woman at the locksmith company stated that they were replacing the door handle, free of charge as a warranty item.
When I informed Brian of this, he repeated that the door handle must have had excessive force used. Never once did he apologize for his behavior.
Overall, the room was very nice. Had Brian simply reported that the door handle was broken and been more professional, we probably would have considered going back. The fact that the man screamed at us, however, will prevent us from ever returning. I understand that having anything broken is upsetting. However, even if your guest very obviously breaks something, you should NEVER literally scream at them.
- Official Description (provided by the hotel):
- Leavenworth Romantic Mountainside Retreat! Custom-built B&B located on a private, dead-end road with awesome mountain views with orchards below yet only a five minute drive from downtown Leavenworth. Luxurious accommodations include fireplaces, heated stone floors, HD TVs that pop up at the foot of your bed and keyed, private entrances. It's a very quiet and romantic setting. Enjoy the view from your own private patio and soak under the stars in the outdoor hot tub. Gourmet breakfasts created from scratch, home-made cookies and locally roasted coffee are served with warm hospitality to make you feel right at home. Check our specials page on our website as we are running specials monthly. ... more less
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