We booked a room far in advance on the Enzian Inn website. The room was described as having a balcony. I never book rooms without a balcony except in the winter. I booked the same room type as I had before, with a balcony. Well guess what? No balcony! And no room for my kids to sleep except the floor! When I asked about it I received a lame excuse that in between my booking date and the date of my stay, they had re-rated the rooms such that the room type I ordered with a balcony now no longer has a balcony. It is like ordering a BMW and when you go to pick it up they deliver a chevy at BMW prices. Should they not have contacted all those with the changed room type and told them it changed in time to make a different booking.This is a terrible shame as it had been a place that I had trusted, and now they have broken my trust. I will warn my Church about this as well as they book many events here... so sad to see this happen! I will be looking for a new trusted lodging here in Leavenworth.
- Official Description (provided by the hotel):
- Unique Old World Inn, authentic Austrian furnishings located just one block from Bavarian downtown shops and activities. Unbelievable amenities including free wireless through property, indoor/outdoor pool/Jacuzzi, racquetball/basketball court, complimentary round at Enzian Falls Championship Putting Course in Spring/Summer/Fall. Complimentary Cross Country Ski equipment in winter. Full hot breakfast buffet with Alphorn concert. Group/Meeting facilities. ... more less
- Reservation Options:
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- Also Known As:
- Enzian Hotel Leavenworth