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“Newer Hotel - Gideon is MIA” 5 of 5 bubbles
Review of Holiday Inn Express & Suites Tacoma South - Lakewood

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Holiday Inn Express & Suites Tacoma South - Lakewood
Seattle, Washington
Level Contributor
66 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Newer Hotel - Gideon is MIA”
5 of 5 bubbles Reviewed February 4, 2013

This is a newer hotel, it can't be much more than a year old, so it is very clean. It has the typical breakfast, and staff was nice. It is conveniently located near the I-5 freeway. This is a kid friendly place, and they have even decided to stay out of the pornography distribution business. When you turn on the TV there is no pitch to sell porn and keep it off the bill so no one knows, it is kind of refreshing. One thing I noticed was that there was no Gideon Bible in the night stand. This is the first Holiday Inn I have ever come across that does not provide one. Admittedly it is rare I crack one open, but I think all weary travelers sometimes need some centering and will reach for one. Other than that small side note this was a nice hotel by Holiday Inn Express standards.

Room Tip: Stay away from the elevators.
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  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dadsthoughts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEALAManager, Manager at Holiday Inn Express & Suites Tacoma South - Lakewood, responded to this review, January 7, 2014
Dear dadsthoughts,

Thanks so much for your thoughtful, kind review of our hotel! We're really glad you found it a comfortable place to stay, and that you were able to relax and enjoy a nice, family friendly atmosphere.
We look forward to having you as our guest again should you ever need accommodations in the Tacoma area!

Sincerely,
Amanda F
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
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  • Any
English first
Metaline Falls, Washington
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

We came to Tacoma for a family weekend to see an event at the Tacoma Dome. We needed an affordable hotel, and this one fit the bill. It was on the upper end of Holiday Inn Expresses I have stayed at.
The rooms looked to be freshly remodeled, and were well maintained and clean. My mother especially commented on the cleanliness of the carpet making her feel comfortable. The bathrooms were spacious. The beds were comfortable. The hotel was right off the freeway, but we were not bothered by the noise.
We made good use of the pool, which was nice and clean. The breakfast was kept well stocked, whether we visited first thing in the morning, or right at the end of service. The room was good sized, and we never had a problem finding a seat. This location did have one of the special Holiday Inn Express pancake makers that my kids love, so that was a bonus.
The staff was friendly, though really we only had contact at check in and check out. Both of those were extremely speedy, which was especially nice when we rolled in at close to 1AM.
It was about ten minutes to the Tacoma dome, which was our main stop. We also met up with a cousin stationed at Fort Lewis, and she said we were about five minutes from her house. All in all, a great spot. It will probably top our list of choices when we visit the Seattle/ Tacoma area again.

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cinabug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEALAManager, Manager at Holiday Inn Express & Suites Tacoma South - Lakewood, responded to this review, January 7, 2014
Dear cinabug,

Thanks so much for your wonderful review of our hotel! We love hearing about experiences like yours, and are so glad you enjoyed your stay and that your family felt comfortable, safe, and relaxed. We're really proud of our beautiful property and are always thrilled when our guests take notice!
We hope to be able to have you as our guest on your next trip up to Tacoma! Thanks again for your kind words.

Sincerely,
Amanda V
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 25, 2012

It seems this motel is continuing its tradition of awful service and zero interest in repeat business. Our company just had the exact same experience as SpecialK3 reports having back in 2009 - we should have read the reviews before booking. It's one thing to refuse a refund; it's another thing entirely to be gratuitously rude about it. We have a long-term project beginning in the area that will require many, many nights for several people. The location is perfect, but we won't be using it.

  • Stayed October 2012, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank vambiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SEALAManager, Guest Relations Manager at Holiday Inn Express & Suites Tacoma South - Lakewood, responded to this review, October 30, 2012
Dear Vambiv,

Thank you for your review regarding your recent experience with our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your experience. I look forward to hearing from you and being of further assistance.

Sincerely,

Jeanne E
Assistant GM
Holiday Inn Express & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
137 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

I choose this hotel because of location, and the reviews. And it lived up to my every expectation and then some.

And while this isn't a new property, they have done an amazing job at updating the hotel the past year or so. Our room on the fourth floor still had that new hotel smell.

That said, the rooms were clean, comfortable and quiet. As for dinning options, there are no less than 100 restaurants within 2 miles of the hotel, including a Denny's across the street. And it overlooks a lake and wetlands area, which translates to a restful and quiet night.

In summery, you can't go wrong at the Holiday Inn Express in Lakewood.

Room Tip: Ask for a room on the top floor, facing or close to the lake.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tom25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 6, 2012 via mobile

We chose this hotel because it was close to McChord-Lewis Base. Very convenient location if you have a loved one on that base. My only complaint about the room was highway noise. I kept the fan in the room running to dull the outside noise. The fitness room was very basic. The room was very nice and clean. Breakfast was good and the hotel staff were very friendly.

  • Stayed October 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Teabop12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista, Arizona
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed September 15, 2012

I was here for business, stayed at the Government Rate and was upgraded to a "suite".

The hotel is extremely clean and well appointed. Convenient to Joint Base Lewis McChord. The staff was very attentive. The breakfast is the standard Holiday Inn Express fare but the seating area was very spacious. When I return to this area this hotel will be on my list.

Room Tip: Rooms with low numbers (201, 301, 401) are furthest from the highway.
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MontyCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selah, Washington, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed August 26, 2012

We stayed at the Holiday Inn Express and Suites in Lakewood this weekend, as my husband is at Fort Lewis for a month completing a course. For our own convenience, we try to find a hotel room that includes a separate bedroom so that I can put our one year old son down at his bedtime and still get some alone time as a couple. For that reason, we chose not to stay at our usual comfort inn, as all the suites were full, and after a quick phone call, opted instead for the more expensive Holiday Inn just a little further down the freeway. Upon our arrival, the front desk promptly checked us in, gave us our room keys and told us all about the wonderful 24 hour pool and spa we were so excited to use right away... followed by how it would be closed for our entire stay. We got to our room and discovered the king suite that I had booked over the phone, after specifying why we were looking for a suite, did not in fact include a wall. It was just a slightly bigger hotel room. I brought this up with the front desk and was told in a slightly haughty voice that that was what all suites in the area were like, and the only way I would get a wall would be a jacuzzi suite (which for the record is $199/night before tax). Disappointed, we chose to make the best of things, find a pay movie channel (which was mentioned in the welcome book), and settle in for the night. We had trouble finding the channel and after a quick chat with the front desk- no movies. We instead spent our evening trying to get our son to sleep and still get to watch a little tv together. The next morning, I awoke with bug bites all over my legs. BUG BITES!!! Needless to say, as awesome as the breakfast spread was (it was really good, and so was the hostess), we checked out early, and my son and I cut our visit with Daddy short.
I am not normally someone who complains, but I would never have expected to pay this much for a crappy hotel experience in a place with nice finishes!! We had chosen this hotel based on the quality Holiday Inn is known for, and because it had all the amenities we wanted, which we thought made the price worth it. Instead we got a beautiful hotel with bugs in the bed instead of a pool, spa, wall, and door.

  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kelsey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Tacoma South - Lakewood

Property: Holiday Inn Express & Suites Tacoma South - Lakewood
Address: 11751 Pacific Hwy SW, Lakewood Pierce County, WA 98499-5176 (Formerly La Quinta Inn & Suites Lakewood)
Phone Number:
Location: United States > Washington > Lakewood Pierce County
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lakewood Pierce County
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Tacoma South - Lakewood 2.5*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotels.com, Booking.com and Travelocity so you can book your Holiday Inn Express & Suites Tacoma South - Lakewood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Quinta Lakewood Pierce County
Lakewood Pierce County La Quinta

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