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“Do not stay here!”

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Quality Inn & Suites
Ranked #6 of 8 Hotels in Lacey
Bellingham, Washington
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Do not stay here!”
Reviewed July 5, 2013

Just left after checking into out room a half hour ago. Rooms are very old and dark. After checking the beds, I saw stains on the white sheets and comforter. Freshly cleaned hotel sheets should smell just that way. These did not. I walked down to the front desk and asked for clean sheets. When I got back to our room my daughter was ready to leave. She had a rash across her back and stomach and said it started when she sat down on the chair in the room. I started itching and my husband also was being bitten by something in that room. We packed up and my husband told the front desk we were leaving because the room had some kind of bugs in it. She called and told someone that they needed to fumigate "another room". Apparently this isn't the first time. A friend in our group also had to leave this hotel today after checking into their room. The toilet wouldn't flush and the door to their room wouldn't lock or close securely. This is a really bad hotel. I wasn't expecting luxury, just a clean place too sleep. I didn't want to touch anything in that room. Do yourself a favor and stay at the Ramada Inn across the street. It was $14 more a night. This is a new hotel, clean, friendly, great breakfast and beautiful rooms.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amzw01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Representitive, Manager at Quality Inn & Suites, responded to this review, February 21, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Alameda, California
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 5, 2013

Stopped in Lacy on way to Vancouver--had never heard of it before. Quality Inn & Suites was a great place, centrally located where you could walk to good restaurants. We ate at Casa Mia on Martin Way--fantastic pepperoni pizza and fabulous apple crostada dessert.
Quality Inn upgraded us to a fantastic large room with Jacuzzi. The staff was welcoming, the breakfast, very good. We would definitely stay there again.

Room Tip: Helps to arrive early, and be a member of Choice Privileges Rewards.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nancymoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, Front Office Manager at Quality Inn & Suites, responded to this review, July 31, 2013
Thank you so much for your review! I'm glad that you enjoyed your stay! If you ever come around this area again please come back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 4, 2013

Reception was very cheerful & attentive. Breakfast had good choices that are often not included in a continental: soft-boiled eggs, make-your-own waffles, etc. Room was clean. Lots of hot water. Air conditioner was noisy, but that's pretty standard with wall-mount units. The location was very convenient because the event I was attending was within easy walking distance plus a reasonable number of adequate eateries.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peebes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, Front Office Manager at Quality Inn & Suites, responded to this review, July 31, 2013
Thank you so much for your review! I am so glad that you enjoyed your service here! I personally love our breakfast, so I am glad that you did too! I completely understand that the air conditioner was noisy, it is something that we do want to get fixed as soon as we can. Again, thank you so much for your feedback! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 4, 2013

Comfortable stay, convenient location, friendly helpful staff. I do business in this area regularly & am familiar with the area & this Hotel, for the price its a very good value. Easy on & off the Interstate, close to food, dining, shopping & Cinemas. I travel most of the year for work, this property gives me a reasonably comfortable room good for a short stay, at a good rate.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TruRoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly C, Front Office Manager at Quality Inn & Suites, responded to this review, July 31, 2013
Thank you so much for your review! I am so glad that you enjoyed your stay at our facility and took the time to let us know about how you felt! We hope to see you again soon with all of your travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 27, 2013

My wife and I were travelling I-5 North and had driven from Northern CA, driving all day and night. As we were getting tired we called this property in Lacey, (my hometown gorwing up), at 1:20 am and asked for rate and availability. Told us rate and had a Non-smoking room. Figured Choice Hotel had to be decent. Checked in to room around 1:30 am. The room was tidy, and had new carpet and seemed ok, but had cigarette smoke smell. We thought it may have been someone in the room next door (leaking through the walls perhaps), and at that time of night they surely would return to bed and stop smoking. Wrong. About 45 minutes went by, still very smokey, we didn't use a towel, TP or anything in the room and laid on top of the bed. My wife's asthma started acting up, making it difficult for her to breath. We finally said, that's it this is not acceptible. The room appeared fine, but the smoke smell was unbearable. I went to the front desk and told the young man that this was not accepible, he was welcome to check the room if he liked as we didn't use anything, he said "no, that wasn't necessary sir, it won't be a problem." I asked for some kind of receipt, and he said again that wasn't necessary. We didn't use the room, we didn't have breakfast. We then checked into the Ramada Inn accross Martin Way, which was wonderful and impeccably clean, and no smells. We checked into the Ramada at 3:03 am. When I returned home to Coeur d' Alene, ID, I found that they had charged my credit card for the full amount.
I have called the property and spoken with 3 different front desk employees to try to get this charge reversed. Each of them had promised a return phone call at a specific time and to get to a final resolution after speaking with the General Manager, who works at one of their other property locations in town. None of them followed through as they had promised. Finally upon my 6th long distance call to the property, a front desk employee said that management had agreed to a 20% discounted rate. What a racket. I said, absolutely not, I need to speak with management, she said send them an e-mail and explain the situation. I said, no I'm going to Trip Advisor and AAA to tell my side of the story unless management called me back in 4 days. She said that they wouldn't respond to threats, and she hung up on me. So I'm letting the world know - definitely DO NOT STAY HERE!!!!! I also tried calling CHOICE HOTELS direct, and they transferred me to customer service, which was closed. Very frustrating. Absolutely horrible customer service. After 6 calls, (5 of which were very polite and controlled attempting to get the proper resolution)I think management owes me the courtesy of calling me.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveler52CDA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review, February 22, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations in the Cleanliness in you room .Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Cassandra
Lacey Quality Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Oregon
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 18, 2013

The hotel seemed a little run down; but it served its purpose. We were not there for a romantic getaway or anything like that. We just needed a place to stay in the Olympia area and the hotel served that purpose. The desk clerk was nice and charming.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review, February 23, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,
Cassandra
Lacey Quality Inn & Suites
360-493-1991
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 3, 2013

This hotel has no shame. Despite being almost empty they gave me a dirty room with a funny smell to it. Bed covers and pillow cases were all stained. Room felt grotty and hadn't been cleaned in ages.

Then after a short stay, a few days later I woke up really itchy and discovered bedbug bites on my body.

Being a world traveler I was shocked to find these kinds of conditions and a hotel having the gall to knowingly put customers in bed-bug infested rooms.

Now I am totally afraid to travel and trust any hotel. I literally am scarred and scared as the bites still haven't faded to this day.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zurich201165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Representitive, Front Office Manager at Quality Inn & Suites, responded to this review, February 22, 2014
Dear Valued Guest,

I am very sorry to hear about the housekeeping and service issues you experienced during your stay with us. I am also disappointed to hear that our staff did not respond appropriately to rectify these issues.

I would like to thank you for taking the time to bring these issues to our attention. We strive to provide all of our guests with outstanding accommodations and service at reasonable prices, and we are very sorry that we failed to meet this goal.

The comments and suggestions we receive from our guests are taken very seriously, and we genuinely appreciate your assistance in helping us improve. Please be assured that the issues you've raised have been addressed, and are being resolved.

Please accept our sincere apology.


Sincerely
Cassandra
Quality Inn & Suites, Lacey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 120 College St SE, Lacey, WA 98503-1232
Phone Number:
Location: United States > Washington > Lacey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Lacey
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
This hotel is located within walking distance of Saint Martin's College. The hotel is also just minutes from Evergreen State College, Lucky Eagle Casino, Little Creek Casino, Port of Olympia and the Olympic Flight Museum. ... more   less 
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Also Known As:
Quality Inn Lacey
Lacey Quality Inn

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