I'm always disappointed when I come here, especially during the summer when sitting on the deck. The most recent experience was last weekend when we:
1) Had to interrupt the hostess after listening to her chat with another hostess for a bit and then we introduced ourselves so we could be acknowledged
2) Waited 10 minutes before a server came to our table and then another 25 minutes for our food
2) Had no idea why our waitress Corine never told us she wasn't our server any more and that someone else would be serving us. As a result, we were left sitting at a dirty wet table with no refills on our drinks when it was almost 90 degrees out.
3) Talked with the manager Evan who was so clueless on how to be a good manager after we expressed concerns of the service and food delivery time. We requested that we should have been communicated with regarding a backed up kitchen (which happens almost all the time during peak times. He didn't really say much, agreed we should have been treated better and then stared at us like a deer in headlights.
We ended up just leaving because we felt like unwanted guests as Evan stood there as if we should be thanking him we were there in the first place.
Decent food and great view of the lake but service is the reason why I hesitate to come back, poor poor poor service. And the other reviewers seem to agree with me. Management misses the mark and its such a shame. I think they know they have a great location so they bail out on having enough staff (kitchen and servers) cause they know people will still come for the view. It's really too bad!
We came here about a month ago and had a similar experience except our server was gracious enough to acknowledge our horrible experience and did the best she could to make it right.