We have stayed at this location several times, but this visit was horrible. The front desk staff was rude, the phone in the room did not work, the kitchenette was not even remotely stocked (only 1 fork and 0 spoons), towels were not restocked. We requested additional towels and never received those. The maid informed us that management was informed with of a towel shortage repeatedly without action.
I called the location to speak with a manager regarding the issues yesterday and was informed by the front desk that they did not have a manager on duty and they couldn't tell me when one would be available.
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- Also Known As:
- Hawthorn Suites Seattle/Kent Hotel Kent
- Hawthorn Suites Kent
- Kent Hawthorn Suites