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Hilton Garden Inn Tri-Cities/Kennewick
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Reviews (554)
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305
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9
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All reviewsconvention centertoyota centertri citiesroom was cleangreat hotelfree continental breakfastbreakfast was excellentbreakfast stafffront desk staffrestaurants and shoppingbusiness tripthe staff was greatcoffee makerhgilobbyfirmnessmall
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401 - 406 of 554 reviews
Reviewed January 25, 2014

Quiet, good location, helpful hotel staff, ample parking. Restaurant is disappointing; overpriced and mediocre quality. Rooms are clean and spacious. Plenty of food choices within walking distance. The fitness center is small, but only once was it crowded early in the morning.

  • Stayed: January 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank William E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded January 27, 2014

Dear Guest,

I am sorry to hear our restaurant was not enjoyable for you. If you would like to speak directly with me about your menu choices I would appreciate it so we could have a good focus point for improvement. Thank you for taking the time to comment on your stay and we hope to see you again in the future.

Best Regards,
Miles Wilkins
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 22, 2014

We recently took a business trip to PNNL and stayed here. The hotel meets your needs very well. Clean and fresh room, great buffet and cooked-to-order breakfast, and a very friendly and helpful staff.

  • Stayed: January 2014, traveled on business
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Thank Traveler1959-123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 22, 2014

I love this hotel but my wife got mad on the last visit with the kids because of the breakfast charge!! I am a diamond MVP and she still got charged! Not right I wasn't with her so that's why this happened.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank Jeffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2014

The hotel is clean and the staff very friendly. The restaurant/bar is very good and the service is excellent. We will stay at this hotel again in the future. We travel with children so we always look for a pool. The pool at the hotel was very nice but you should be prepared to see lots of kids/families. The hotel does charge for wireless.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded January 10, 2014

Dear Guest,

Thank you for your comments on your recent stay at the Hilton Garden Inn Kennewick, WA. I am very pleased to hear your family enjoyed their stay. I apologize for the confusion on the wireless internet as we do now require guests to log-in however it is still at no cost to the guests. If i can be of any assistance please feel free to contact me any time.

Best Regards,
Miles Wilkins
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

I was pleasantly surprised by the attentiveness and feeling of enjoyment at this hotel. The staff were available to answer every question, and the room was taken care of quite nicely. This was a purely random selection, and the stay made me truly glad that I chose to overnight in Kennewick.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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