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“First Class Accommodations and Service”

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Hilton Garden Inn Tri-Cities/Kennewick
Ranked #3 of 17 Hotels in Kennewick
Certificate of Excellence
Reviewed July 13, 2013

We stayed at the Hilton Garden Inn in Kennewick, WA for two nights to attend the wedding of a niece. The staff was excellent and seemed genuinely interested in insuring we had a pleasant stay. Complimentary treats were provided in the lobby. The room was clean and included coffee and a small frig.

Room Tip: We got a better rate by using Hotwire.com,however the downside is cancellations are not refunded..
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  • Stayed: June 2013, traveled as a couple
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Thank lew6771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 - 428 of 534 reviews

Reviewed July 13, 2013

very clean. great breakfast. very helpful staff. the 2 room suites are really great and big! plenty of room for a family with a few small children. pool was fun. about average in price for being in a small town but not too expensive

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

When we checked into the hotel, the receptionist told us we had been selected as the "Guest of the Day". What s neat idea that the management has implemented. It really set the scene for a fabulous visit. The room was very spacious with a beautiful king bed. The pool was extremely clean and very pleasant after a long day on the road. A very quite hotel and yet handles a lot of clients. The breakfast the next morning was chef-prepared and got the day started with great satisfaction. Pleasant staff and obvious leadership on sight makes for a well-run hotel and satisfied customers. You have to try this hotel and experience a standard of excellence that is seldom found at most hotels.

  • Stayed: July 2013, traveled as a couple
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Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

Excellent hotel with helpful staff, clean and comfy rooms and yummy breakfast. Everything very pleasing to the eye...from the décor in the lobby to the presentation of the food. Very pleased with the hotel and plan to return.

  • Stayed: July 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Amani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

Very clean and comfortable spacious rooms, the beds were very comfortable. STAFF was AWESOME and very accommodating and polite. Room service great food great service. We had there Saturday evening chef special which was at a great price and perfect for the 2 of us. We enjoyed our stay we would definitely stay with HILTON again and also recommend it.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Our family of (4) comes to Kennewick 1 or 2 times a year so that the kids can see Grandma. We have stayed at a number of hotels in the Kennewick and Richland area and find that this one is clean, up-to-date, and has friendly staff that make your trip as enjoyable as possible. I would definitely recommend this hotel.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank wcordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

The sleep number bed was as hard as a rock regardless of how much you played with the dial. The staff is less than responsive. They cleaned my room before I checked out and discarded all of my stuff in the refrigerator even though I had not checked out.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded July 3, 2013

Dear Guest,

Thank you for your review of our hotel. I'd like to apologize that you found your bed to bed too hard during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that. I'm also very sorry for the inconvenience you experienced with our housekeeping staff. I will share your comments with them in order to prevent incidents like this from occurring in the future. Again, I thank you for your review and I'd love to have you back to give our hotel a second chance.

Miles Wilkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Address: 701 N Young St, Kennewick, WA 99336-7824
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Kennewick
Price Range: $96 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick

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