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“First Class Accommodations and Service” 4 of 5 bubbles
Review of Hilton Garden Inn Tri-Cities/Kennewick

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Hilton Garden Inn Tri-Cities/Kennewick
Ranked #3 of 17 Hotels in Kennewick
Certificate of Excellence
Edmonds, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“First Class Accommodations and Service”
4 of 5 bubbles Reviewed July 13, 2013

We stayed at the Hilton Garden Inn in Kennewick, WA for two nights to attend the wedding of a niece. The staff was excellent and seemed genuinely interested in insuring we had a pleasant stay. Complimentary treats were provided in the lobby. The room was clean and included coffee and a small frig.

Room Tip: We got a better rate by using Hotwire.com,however the downside is cancellations are not refunded..
See more room tips
  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lew6771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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457 reviews from our community

Traveler rating
    248
    146
    35
    21
    7
See reviews for
124
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
danville, United States
1 review
5 of 5 bubbles Reviewed July 13, 2013

very clean. great breakfast. very helpful staff. the 2 room suites are really great and big! plenty of room for a family with a few small children. pool was fun. about average in price for being in a small town but not too expensive

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard, Colorado
Level Contributor
241 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 bubbles Reviewed July 10, 2013

When we checked into the hotel, the receptionist told us we had been selected as the "Guest of the Day". What s neat idea that the management has implemented. It really set the scene for a fabulous visit. The room was very spacious with a beautiful king bed. The pool was extremely clean and very pleasant after a long day on the road. A very quite hotel and yet handles a lot of clients. The breakfast the next morning was chef-prepared and got the day started with great satisfaction. Pleasant staff and obvious leadership on sight makes for a well-run hotel and satisfied customers. You have to try this hotel and experience a standard of excellence that is seldom found at most hotels.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, United States
1 review
5 of 5 bubbles Reviewed July 10, 2013

Excellent hotel with helpful staff, clean and comfy rooms and yummy breakfast. Everything very pleasing to the eye...from the décor in the lobby to the presentation of the food. Very pleased with the hotel and plan to return.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amani H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chehalis, United States
1 review
5 of 5 bubbles Reviewed July 9, 2013

Very clean and comfortable spacious rooms, the beds were very comfortable. STAFF was AWESOME and very accommodating and polite. Room service great food great service. We had there Saturday evening chef special which was at a great price and perfect for the 2 of us. We enjoyed our stay we would definitely stay with HILTON again and also recommend it.

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

Our family of (4) comes to Kennewick 1 or 2 times a year so that the kids can see Grandma. We have stayed at a number of hotels in the Kennewick and Richland area and find that this one is clean, up-to-date, and has friendly staff that make your trip as enjoyable as possible. I would definitely recommend this hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank wcordell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Union Gap, United States
1 review
2 of 5 bubbles Reviewed July 2, 2013

The sleep number bed was as hard as a rock regardless of how much you played with the dial. The staff is less than responsive. They cleaned my room before I checked out and discarded all of my stuff in the refrigerator even though I had not checked out.

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this review, July 3, 2013
Dear Guest,

Thank you for your review of our hotel. I'd like to apologize that you found your bed to bed too hard during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that. I'm also very sorry for the inconvenience you experienced with our housekeeping staff. I will share your comments with them in order to prevent incidents like this from occurring in the future. Again, I thank you for your review and I'd love to have you back to give our hotel a second chance.

Miles Wilkins
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Property: Hilton Garden Inn Tri-Cities/Kennewick
Address: 701 N Young St, Kennewick, WA 99336-7824
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Kennewick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick

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