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“Nice, Modern”

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Hilton Garden Inn Tri-Cities/Kennewick
Ranked #3 of 17 Hotels in Kennewick
Certificate of Excellence
Reviewed May 27, 2013

We stayed at this hotel for four nights. Very clean and modern. Convenient to a nearby mall and restaurants. Close to freeway. Several exits from the airport. Nice, friendly staff. Free wi-fi. We ate breakfast at the buffet (not free) on three mornings. Good selection of food. Omelettes made to order. The king bed was very comfortable. We didn't use the exercise room or the pool. We would stay here again.

  • Stayed: May 2013, traveled as a couple
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Thank Sherman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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450 - 456 of 542 reviews

Reviewed May 26, 2013

We have stayed at this property multiple times. The rooms and front desk service were up to their usual standards, and we were satisfied as always with those. However, the restaurant needs improvement. In the past, we loved the cooked-to-order breakfasts. We could walk up to the counter and tell the cook what we wanted: eggs, omelet, bacon, French toast, etc. This time, they had a "new system" in which the waitress gave us slips of paper for us to check off what we wanted. I asked her why we could not just tell the cook what we wanted. She said this is an improved system. I chose an omelet and checked off several ingredients I wanted in it. So did the other 3 guests. When we got our orders, 2 of the 4 were wrong! So much for an improved system...

Stayed: May 2013, traveled with family
Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded May 28, 2013

Dear Guest,

Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn Kennewick, WA. I have passed on your comments to our restaurant staff to help improve our level of service our guests deserve.

Hope your travels are enjoyable,

Miles Wilkins
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

The staff at this hotel was wonderful. The décor and condition of the hotel was above standard. It gives me no pleasure to give this hotel such a low rating, but the sleep quality ruined our stay.

This hotel is constructed 100% of wood -- cheap wood. We were woken at 5:45 on a Sunday morning by people having normal conversations in their rooms. We could clearly hear through the walls. The little girl jumping up and down at 5:55AM did not help matters, and then you can hear the clomp-clomp-clomp steps of every guest in the hallway. When the door slams half way down the hall, you'll hear it. Clearly.

The only thing that could make the morning worse was a poor quality shower which we got.

If you want to stay with Hilton brand, the Hampton Inn in Richland is much better. If the chain does not matter to you, consider the Marriott on the Columbia River in Richland. Both of these Richland hotels are MUCH better than the Hilton Garden Inn.

Room Tip: Top floor rooms will be quieter.
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  • Stayed: May 2013, traveled as a couple
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Thank Randal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Front Office Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded May 22, 2013

Dear Guest,

I am sorry to hear that your stay was soured by being woken up so early in the morning. I would like to thank you for taking the time to comment on your recent stay and will pass on these comments to our staff.

Regards,

Miles Wilkins
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2013

We had a great stay at this HGI. Room was comfortable, with all the amenities that you expect from HGI. Pool and gym was small but great to have. The location was great, as it is close to lots of restaurants and retail shops.

We arrived late at night, so my husband was happy to see the complimentary cookies, and beverage (coffee, tea, water, etc.) at the lobby. The staff was wonderful, and check-in was fast and easy.

From our past experiences, HGI has always have great breakfast, and this location did not disappoint. The breakfast is approximately $14 including tax, but if breakfast is your meal, it's worth it. None of the items were greasy, including the bacon, and the cook to order omelet and waffle was very tasty. Of course, if you are a Hilton Honors gold member, the breakfast will be complimentary.

Overall we were very satisfy with our stay, and will definitely stay at this hotel again, when we visit the Tri-cities area.

  • Stayed: May 2013, traveled as a couple
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Thank LHY21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2013

I recommend the Hilton Garden Inn in Kennewick, WA. Close to all amenities, comfortable and clean. Helpful staff, provided excellent driving directions upon departure. Complimentary breakfast was hot and freshly prepared.

  • Stayed: April 2013, traveled solo
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Review collected in partnership with Hilton Garden Inn
Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2013

I travel for work to the tri-cities and Yakima area monthly and always stay at the Kennewick HGI. It is convenient and comfy. As I fly in/out of the Pasco airport, the location is great; just a 10 minute drive. Also, it is within a few minutes of numerous restaurants and shopping. The staff is always friendly and helpful. The rooms are clean and the beds comfy. It is all you expect from and HGI and more.

  • Stayed: April 2013, traveled on business
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Thank Jean P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2013

This is one of the better values in the Tri-Cities area. The only other hotel on par is the Hampton in Richland. I have stayed at most other competing brands in the area. They are not on par with Hilton. The staff is good, and the rooms are clean and orderly. The food is good and the rooms are quitet. I can not say the same for other hotels in area. The only challenge is getting a room here. Often they are booked full during the week. Perhaps this hotel will consider expansion in the year ahead. It seems like the demand is there.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Address: 701 N Young St, Kennewick, WA 99336-7824
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Kennewick
Price Range: $96 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick

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