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“Typical Garden Inn”

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Hilton Garden Inn Tri-Cities/Kennewick
Ranked #3 of 17 Hotels in Kennewick
Certificate of Excellence
Reviewed February 10, 2013

This Hilton Garden Inn is a little bit isolated, there are no other motels or any restaurants within walking distance. However within about 4-5 minutes by car you can reach several restaurants and a mall. It is your typical Garden Inn - same consistent quality you will find at any of this hotels. Nice lobby, friendly staff, spacious and clean rooms. There is an indoor pool, however it is pretty small. Breakfast was very good, attentive staff at breakfast also. Ample of free parking at the hotel. Only complaint is: the walls a rather thin, i was able to hear the guest in the next room speaking on the phone and this is a common problem with hotels. They should really improve on building and do better insulation.

  • Stayed: August 2012, traveled with family
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Thank KevinH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded February 18, 2013

Dear Guest,

Thank you for your comments on the Hilton Garden Inn Kennewick, WA. Enjoy your travels and we hope to see you again in the future.

Regards,
Miles Wilkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 - 461 of 529 reviews

Reviewed January 13, 2013

Comfortable, clean, friendly staff. I stay in lots of hotels and this was worth returning to. New carpet in some of the rooms. Bar and breakfast were helpful to have access to. Rooms have mini fridge and microwave.

Stayed: January 2013, traveled with family
Thank Cayobean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded January 29, 2013

Dear Guest,

Thank you for taking the time to comment on your recent stay at the Hilton Garden Inn Kennewick, WA. We look forward to seeing you again.

Regards,
Miles Wilkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2012

This is a good Hilton Garden Inn. The rooms are what you'd expect from a Hilton Garden Inn. The fitness center is good and has newer cardio and free weights. There is an indoor pool and hot tub. I had breakfast, dinner, and cocktails in the restaurant, all were good. I would recommend the glazed salmon.

  • Stayed: December 2012, traveled on business
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Thank nomadic4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

Clean Rooms, New design, Fresh interior, well located. Everything here was well suited to our needs. But the most outstanding feature was the restaurant in the hotel, which for only $10.00 served up a full breakfast buffet including made-to-order omelettes, with all the fixins.

  • Stayed: October 2012, traveled as a couple
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Thank GPaCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2012

I always try to stay at HGI when convient and this one didnot disappoint. Good food, good service and good room. Clean and comfortable. Good exercise area and pool area to unwind. I would stay here again!

Stayed: January 2012
Thank Jersbikr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

I travel to the Tri-Cities area alot for work. I usualy try and stay here if I can get a reservation! But my last trip here makes me want to change hotels. When I checked into the hotel with my family I felt that the front desk "Lead" Merit was very rude. When we were checking in he was outside smoking. He seemed like he was in a rush to get us checked in so he could go finish his smoke break. We wanted a list of family friendly places to take our kids and instead he gave us a book of vinyards to check out! Lucky for us the next morning Amanda at the front desk was able to make up for it. She gave us some great trails to take the kids and a really nice park. She was able to give some great food ideas. She knows the best sushi place in town!! It's a must try! And she was great when we checked out of the hotel. The few times passing through the looby at night, good luck finding someone there to help you. But the rest of the staff was great!! Breakfast in the morning is a little expensive but well worth the cost! Housekeeping kept the room clean and providing extra blankets and towels was not a problem.

Room Tip: Third floor is the best.
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  • Stayed: October 2012, traveled with family
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Thank Alonzo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded October 19, 2012

Dear Guest,

I am sorry we were not able to provide you with the quality of services you deserve during your check-in. This is not typical of our hotel and staff, and we are always looking for ways to improve our guest experience. We try very hard to make sure every guest has a rewarding stay and are very glad you received exceptional service during the rest of your stay. Thank you again for your feedback and we hope you will consider staying with us again.

Miles Wilkins
Assistant General Manager

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Reviewed September 28, 2012

Just completed a three week stay at the Garden Inn kennewick which has always been good in the past. That being said, the gild is off this lilly. Checked in first week as a Diamond member and got a room on the third floor as usual. Shower was broken, toilet broke the last night. Upon check-out the next morning, asked the desk not to give me that room again. Checking in following Monday, same room but was assured the problems were fixed. Went to the room, shower still broken, but this time decorated with someone elses pubic hair. Nice. Asked for another room, got one on the 2nd floor overlooking the HVAC system. Moldy bathroom fixture and lots of noise! The highlight? The hockey fans who partied from midnight until 2:30 am, when the dude in the next room started hocking up hairballs, no doubt he licked his tub...
Oh, and don't ask for them to email you your reciept, you will never get it.

Room Tip: Ask for a thrid floor room, or you will be up all night with the folks stomping above you and the lo...
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  • Stayed: September 2012, traveled on business
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Thank mypowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilesWilkins, Manager at Hilton Garden Inn Tri-Cities/Kennewick, responded to this reviewResponded October 2, 2012

Dear Guest,

Thank you for your feedback of your recent stay with us. I understand that you encountered issues with the cleanliness and functionality of your guest room, I sincerely apologize for this. These are areas that we are very vigilant in to ensure comfort and satisfaction for our guests. We have reported the shower head and bathtub issues to our maintenance team to correct and have asked our housekeeping team to keep an eye out for signs of similar issues so that we may prevent them moving forward. I am sorry to hear that noise was an issue during your stay; while we do have additional security and overnight managers available during high traffic periods we certainly do encourage for guests comfort and safety that they contact the front office so we can calm the issue. I apologize that you're comfort was interrupted by other guests and I have shared your review with our security team to ensure that this is not an opportunity in the future. I'm so sorry that we were unable to exceed your expectations and I hope that if your travels bring you back to the area that you will consider staying with us again.

Thank you again, I appreciate your honest feedback.

Miles Wilkins
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Tri-Cities/Kennewick

Address: 701 N Young St, Kennewick, WA 99336-7824
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in Kennewick
Price Range: $96 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tri-Cities/Kennewick 3*
Number of rooms: 120
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Also Known As:
Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
Hilton Garden Inn Kennewick
Hilton Kennewick

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