My daughter and I planned a quick one night stay in Kennewick. We checked in and were given room 305. We walked in and were taken aback because of the strong scent of smoke. My daughter suffers from allergies and asthma, so I immediately called down to see if we were in a smoking room. They informed me that they don't have any smoking rooms, but they would be more than happy to give us a different room. We went down to the front desk and swapped keys for our new room. UGH! It smelled worse! Luckily, not the smell of cigarettes, but rather of a rotted tennis shoe. LOL! Honestly, we are not a family of complainers and I HATE difficult people, so we decided to deal with our situation. In their defense, the front desk did call to make sure the room was fine and I told her it smelled pretty bad (room 335), but I didn't want to have to move us again. I figured we weren't going to be in the room much anyway. We just went to the store and bought an air freshner (didn't help...lol). The walls are pretty thin and I could hear conversations in the next room and even while in the bathroom. Oh, and the shower faucet needs to be caulked. It was really difficult to get the shower turned on and when trying to help my daughter, I noticed that there is no caulking around it and it actually pulls out a few millimeters from the tile when you are tugging the pull to turn on the shower. Other than this, the hotel was nice and clean. I agree with other reviewers that the beds NEED new bedspreads. It almost kind of grossed me out. They appear to be very clean and are nice, bright white but the "moguls" as one reviewer described them are definately noticeable.
We enjoyed the pool and hot tub to ourselves. The workout room did not have air conditioning (it was broken down at the time), so I didn't get my jog in, but hey...we were on vacation!
Front desk staff was pleasant and helpful. Management just needs to fix the faucet, get new comforters, and figure out where the smells are coming from. I suspect that it might be the filter in the air conditioning unit. Oh, and maybe check into the start time of cleaning staff. We are early risers, but the cleaning gal started vacuuming the room adjacent to us pretty early. If I were on a real vacation and wanted to sleep in, I would have been annoyed.
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