On the sixth night of a recent road trip through Northern California, Oregon and Washington we found ourselves stopping for the night in Kennewick, Washington. While an hour or two from the city we called the (877) STAY- HGI phone number that we thought would reserve a room that night at the Hilton Garden Inn. After speaking with a very nice lady we were told we had a room confirmed for the night. I even had her double check to make sure. WRONG !!. When we arrived at the facility we found that we had been double booked (not a problem) but they did not have the room requested and CONFIRMED for us. I will say the front desk person was very sorry for the mix up but it is not what you want to hear after hours on the road. The front desk person called numerous hotels in the city and was able, with a lot of luck, to find us a room in another facility for the night.
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- Also Known As:
- Hilton Garden Inn Tri-Cities/Kennewick Hotel Kennewick
- Hilton Garden Inn Kennewick
- Hilton Kennewick