OH MY!! Where to begin...
RESERVATIONS: Didn't have any.
ARRIVAL: The front desk clerk was...well...uninterested that we were there. I didn't expect a brass band to welcome us, but a friendly greeting would have been nice. Though he wasn't rude, he acted like we were taking him away from something more important than his job.
ROOMS: There were 4 of us travelling and we had 2 rooms on the first floor. The rooms were a little on the small side, but that wasn't a big deal. My parents room was okay. However, my daughter and I were put in a room where the t.v. wasn't working properly, the door wouldn't lock and the air conditioner was VERY noisy after running for 5 minutes. Also, the room never cooled down. We were moved to another room where the toilet was unsteady and rocked when you sat on it. It also clogged after putting ONE piece of toilet paper in it. The phone was broken and ALL NIGHT LONG, all you could hear was an extremely loud rumbling sound. We couldn't tell where it was coming from and I didn't get to sleep until after 3:00 a.m. The sound kept waking me up the rest of the time.
The rooms need better sound proofing. I could hear the front desk phone ringing in both rooms we were in. I could also hear an alarm clock, t.v. and conversation from other rooms.
The beds were WEIRD!!! They were feather light, so every time you slightly touched the bed or laid/sat on it, the top mattress moved about 2 inches. I have NEVER slept in a bed like that. It was also very uncomfortable.
In both rooms, the top bed cover was DIRTY with dried "stuff" on it. GROSS!! The rooms were also not the cleanest.
PREMISES: Nice pool area & exercise room.
BREAKFAST: Since I never expect much from a free breakfast, Wingate's was fine. You can make your own waffles, they had sausage and powdered eggs, toast, bagels, pastries, oatmeal, cereal (served with room temperature milk...UGH!) coffee, tea and juice.
OVERALL IMPRESSION: The "uninterested" front desk clerk who checked us in rallied around. When he found out about the problems are first room had, he moved us to the new room without us even asking. I thought that was nice and he redeemed himself. :) I really wanted to complain about the 2nd room, but was too tired, so I left it alone. Besides, he also told me that his manager wouldn't want us to change rooms, but he felt he should. He said he hoped we hadn't messed up the beds because he didn't want housekeeping to do extra work. I thought that was interesting because I did notice the next day that housekeeping only replaced the towels that had OBVIOUSLY been used. This may not seem like a big deal, BUT when we were in our first room, we used a handtowel, but you couldn't tell by looking at it. Made me wonder if I was using a previous patron's towel.
This place may only be a year old, but our family agreed it wasn't in the best condition. It doesn't seem like it is being taken care of on the inside or out. Upon arrival, the place looks great, but once you are there, you start seeing the major flaws.
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- Also Known As:
- La Quinta Inn And Suites Kennewick
- La Quinta Inn & Suites Kennewick Hotel Kennewick
- La Quinta Kennewick
- Kennewick La Quinta