Arrived for a 5 day stay. Immediately the key card to my room does not work. Front desk just keeps running cards making me run down the hall to see if they work. (I have arms full and a dog on a leash and each time the front desk gal just sits in the office) Finally she accompanies me to the room and determines that the lock is broken and gives me one hard key for the entire family (never was fixed by the time we left). Following morning, power outage and treadmill is broken. That evening I go to use the hot tub, which is now drained and no one knows why or how long - never got to use it. Pool area and sauna are filthy and heavily chlorinated as they rent out the pool to the public for pool parties - this is never disclosed to the consumer when booking the room. Was entertaining extending our stay by a day but was told our room rate would not be honored and would have to pay full price for the extra day - we had already shelled out over $400 for the week. NO comps for the inconveniences nor did the general manager call me back at my request. Basically felt ignored and that my happiness was not priority. Have family in the area - guaranteed to come back to the area but will never stay here again.
Overall the stay was excellent. Everyone on staff that we spoke with was nice and the place was clean.