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“Poor mattress and shower”
Review of Comfort Inn

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Comfort Inn
Ranked #13 of 17 Hotels in Kennewick
Goodrich, Michigan
Level 5 Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Poor mattress and shower”
Reviewed January 28, 2012

First of all, we had to change our room because there was no light on one side of our king bed. Even then, there were not enough lights in the 2 queen room. The mattress was not the best, the shower was terrible, and the tub stopped up. Decent breakfast, though, and the girl at the front desk was nice and changed our room when we asked.

Room Tip: If you get a king room, be aware there is only one light on one side of the bed. Lighting is poor ev...
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank roadsterusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
California
Level 6 Contributor
248 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed September 15, 2011

This hotel is so hard to find! It is on a street that stops and starts again as it goes through the area. It is actually on a 2 block long stretch (with a few other chain hotels) just off a larger street. We suggested to management that they join the other hotels in getting the address changed.
But the hotel was fine. Staff was helpful, nice room and bed. Great warm chocolate chip cookies and good breakfast. We would stay again now that we know how to get there.

  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 10234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burns, Oregon
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 4, 2011

Kind of old & run down but the staff were friendly and breakfast was well done- and the rooms were clean!

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank shoechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed April 9, 2011

Worst hotel stay ever. The sleeper sofa in our room literally has springs poking through the mattress . The floor would be more comfortable. And forget about a hot shower if your room is at the end of the hall....the water was literally warm for two minutes then suddenly turned ice cold.

The service desk's response was, "We'll have maintenance look into it."

The only decent thing about our stay was the complimentary breakfast, which I would call average at best.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovesun15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 26, 2010

I travel quite a bit for work. Stayed in tri-cities last year, but at the Quality Inn next door (wish I would have stayed there this time). A coworker recommended the Comfort Inn, so decided to give it a try. Rooms weren't bad, except all the electrical outlets are covered by some piece of furniture, so had to iron my clothes in bathroom door. Also, the continental breakfast is one of the worst I've had. I have never stayed in a hotel who did not supply yogurt, cottage cheese & some sort of "hot dish" (sausage, biscuits/gravy, etc). with the breakfast. The card keys to the rooms for some reason would not stay programed to the hotel doors. Many of us staying here, had to constantly go to the front desk to have them reprogrammed. Won't be staying here anytime soon.

  • Stayed July 2010, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Westsider9988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 9, 2010

Only stayed at the hotel to crash for the night. The bed was worn and the furniture was dated. however it was a simple place to crash.

  • Stayed July 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank avantiunitedfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane Valley, WA
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2010

My husband and I were shocked at the lack of professionalism in the staff. Besides the slovenly appearance in more than one front desk agent, there was a gross lacking of customer service and training on front desk procedures, even basic ones like checking someone in. The general atmosphere was not welcoming after a long drive. I normally stay next door at the Quality Inn, which we love. I mistakenly reserved a room at the Comfort Inn. I will never make that mistake again. The difference is night and day.

  • Stayed May 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thefuryinside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 7801 W Quinault Ave, Kennewick, WA 99336-8146
Phone Number:
Location: United States > Washington > Tri-Cities > Kennewick
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 17 Hotels in Kennewick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 56
Official Description (provided by the hotel):
The Comfort Inn® hotel in Kennewick will get you rested and ready for anything. We’re merely minutes away from the Columbia River near Columbia Center Mall. It is merely minutes from Columbia River, Three Rivers Convention Center and Toyota Center. There are many places to eat and shop nearby. Our 56 unit hotel is equipped with flat screen TV's with cable, mini refrigerator and microwave. ... more   less 
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Also Known As:
Comfort Inn Kennewick
Kennewick Comfort Inn

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