On 1/25/14 I stayed at Kennewick Suites. Due to frequent business travel, I stay in hotels often but NEVER have I experienced anything like this!
First of all, contrary to the pictures shown, my room looked nothing even close to what was portrayed. Second, the TV would become distorted when the heat came on in addition to the bathroom sink being broken causing it not to drain. But MOST IMPORTANT, I paid with cash for the room, having to give credit card information for incidentals. The following day after checking out, Kennewick Suites put a charge through my credit card for $100.00 and on 1/27/14 another $200.00 was charged by them on my credit card.
Therefore I called the hotel and asked to speak with the manager to inquire WHY they charged my credit card $300. I was informed by Joe G. that he was the owner and that when we (me and my business partner) checked out that their was a hole in the door! He taunted me like I was a child telling me "you know you got mad and punched the door". If there is one thing that I will not tolerate is being accused of something that I have NOT done!
I know nothing about a hole in the door, only that I never put a hole in their door! When I repeatedly tried to explain this to Joe G., he informed me that his housekeeping staff is very reputable and stated that the hole was not there prior to my visit. He refused to remove any charges and even went further stating he hears this from people all the time so basically calling me a liar! I could not reason with this man and therefore have reported him to the police, the BBB, my bank so that charges would be disputed. If need be, I will involve an attorney.
HOW MANY PEOPLE DO THEY DO THIS TO? THIS IS FRAUD AND HE NEEDS TO BE REPORTED!!!!!!!!
- Official Description (provided by the hotel):
- The Kennewick Suites is the best Economy Inn and Extended Stay Hotel in the Tri-Cities. Enjoy all the comforts of home while leaving the most in your wallets. Each guest rooms feature a full kitchen (Microwave, Refrigerator, Coffee machine, Oven, Stove-top, Kitchen) dinning area, and sofa. At the hotel, enjoy your mornings with our great continental breakfast and take advantage of our swimming pool, BBQ facilities, complimentary WiFi, premium cable channels with HBO, and guest laundry. Enjoy clean, comfortable smoke-free and pet-friendly guest rooms. The Kennewick Suites also offer affordable nightly, weekly & monthly rates with discounts for Military and AAA members. ... more less
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