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“Not the Best of Western!!!!!”

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BEST WESTERN Aladdin Inn
Ranked #2 of 7 Hotels in Kelso
Winthrop, Massachusetts
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Not the Best of Western!!!!!”
Reviewed August 24, 2013

Traveling thru WA State was a great vacation, however, the Best Western, Alladin, was not the "best" that Western has to offer. This hotel needs serious updating as it is literally worn out. If it was not late in the day we would have driven further to try and locate a better hotel. It was clean but smelled musty which may have been the "old" odor from rugs and furniture. The breakfast was actually decent so that was a plus. This hotel actually charged MORE for a room than some of Best Westerns better quality hotels!!!!!!! I think they should have paid ME to stay there!

Room Tip: No tip for choosing a good room....except try another hotel!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 31, 2013
Dear Marie C,

Thank you for taking the time to write a review about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your standards during your stay! We strive to provide each and every guest with excellent customer service and a clean and comfortable room, and anytime a guest doesn't receive that care, we aren't doing the best job we can! I apologize that you felt our hotel was worn out, but I am happy to let you know we are in the process of renovating our whole hotel! We too believe that our carpet is old and in need of updating, and is on our list of things to do during the renovation process. I am happy to hear that you enjoyed our breakfast though, since we have been adding many new items to ensure guests get a delicious and nutritious breakfast. If there is any suggestions that you have for us, or any other feedback you want to share, please feel free to contact us and let us know! Your business is important to us, and we hope if you are in the area again that you will give us another chance to exceed your expectations!

Sincerely,

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360) 425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
greater vancouver, Canada
1 review
Reviewed August 24, 2013

Good location as it is right off Highway I5. It is a remodeled hotel with new looks inside the room. Overall the room was acceptable except that the carpet in the corridor was smelly and looked dirty. Breakfast was fine. The staff was very helpful.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 31, 2013
Dear Simon F,

Thank you for choosing to stay with us, and for taking the time to write a review about you recent stay. We are happy you noticed the new updates to our guest room since we have been working hard to remodel our hotel. We added flat screen TV's, new mattresses, new furniture, new vanities, and tile work as well. We do apologize for the old carpet, this is on our list of things to do during our renovation process. We too believe it needs to be replaced, and think it will make a big difference in the appearance of our hotel. We are also glad to hear that our staff was helpful and treated you well! We strive to provide each and every guest with great customer service and a clean and comfortable room! Our breakfast has recently been updated
with new items, such as sausage, potatoes, hot oat meal with toppings, and pastries. If there is any suggestions you have for us about our breakfast, or any other areas, please feel free to contact us and let us know! We love hearing feedback from our guests. We appreciate you business, and we hope if you are ever in the area again that you will choose to stay with us!

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360) 425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 17, 2013

Having driven south all day, my family and I finally pulled into Kelso hoping to find ANYTHING. We were so surprised and pleased to find the Best Western Aladdin Inn. The price was great, to begin with. The staff were very friendly and helpful, the room large and clean, and my son and I made use of the pool right away. We found the breakfast had excellent options and were thankful for the inclusion of yogurt and fruit (sometimes hard to get on the road). We also discovered a great Mexican restaurant down the road which we wouldn't hesitate to recommend. If we do the west coast again, I would stay again for sure. Thanks!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marsionbroadway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 29, 2013
Dear marsionbroadway,

Thank you for choosing to stay at our hotel, and for taking the time to write a review about your stay! We are so happy to see that you enjoyed staying with us and would choose to stay here again! We strive to provide each and every guest with excellent customer service and a clean and comfortable room, and it's always nice to hear back from satisfied guests! We have been going through a renovation and have made many changes to a lot of areas in our hotel! I am glad you and your son were able to use and enjoy our heated pool since we recently updated the pool room! I am also happy to hear that you liked our breakfast and felt it had good items to choose from. We have added new items and more selections to our breakfast to ensure that our guests get a nutritious and delicious meal. I hope that if you come back to our area you will choose to stay with us again! We appreciate your business and your feedback! If there is anything that you need or would like to tell us, please feel free to contact me!

Sincerely,

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360) 425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gig Harbor, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 13, 2013

The location was excellent. Easy access to I 5, Room was quiet. Very comfortable. Good TV program selection. Breakfast room to small to serve all the guests. Shower very good. Pillows firm. Would definitely stay in the future.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Julian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 17, 2013
Dear Julian S,

Thank you taking the time to write a review about your current stay at our property. We are so happy to hear that you enjoyed your stay and would stay with us again! Our staff strives to provide each and every guest with excellent customer service and a clean and comfortable room, and its always nice to hear from satisfied guests! We are currently renovating our hotel and have made many changes to our guest rooms, so I am truly happy that you felt comfortable and enjoyed the amenities in your room. I do apologize that the breakfast area felt too small. In our summer months we do get a lot of guests, and at times it can get a bit crowded in the breakfast room. Our breakfast staff will always do their best to keep everything stocked and get you anything that may have run out. I want to thank you again for choosing to stay with us and for writing a review, and I hope we will get to see you again soon!

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360)425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, United States
1 review
Reviewed August 12, 2013

Older buiding with electrical problems and Wifi problems. Smelled old and needs updating. Breakfast is adequate, but not as good as most other Best Westerns. Employees were friendly and seemed concerned. Was traveling with a group for work and everybody said the outlet by the sink quit working right after the coffe pot started and would not reset.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 17, 2013
Dear Paul G,

Thank you for taking the time to write a review about your recent stay at our property. On behalf of our entire team, I would like to apologize that we didn't exceed your expectations during your stay. We strive to provide each and every guest with exceptional customer service and a clean and comfortable room, and i am sorry that you didn't receive that same great care. I apologize that you experienced electrical and wifi problems while you stayed here. Sometimes we just need to reset our router to fix internet connection problems, and if we get any complaints we will do whatever we need to to fix the connection. I am not sure why your group was having trouble with the outlets by the sink, but i will let maintenance know about the issue and have them take a look, to see if there is anything that needs to be fixed. We will always do our very best to solve any problems you have, so please don't hesitate to let us know if there is anything we can do for you if you stay with us again. I thank you again for stay with us and taking time to write a review, and I hope that if you are ever in our area again you will give us another chance to exceed your expectations!

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360)425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kelso hotels

Red Bank, New Jersey
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2013

I'm seriously picky when it comes to hotels. When it was getting late and we had no place to stay we finally decided on this place. The front desk clerk was very nice and helpful. The room was very clean and big enough. This was a really great place to stay for the cost! I wa pleasantly suprised. Parking was a bit of an issue and breakfast sucked, but I would definitely recommend this place to anyone looking for a clean, safe place to sleep

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bexroadtripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 14, 2013
Dear bexroadtripper,

'Thank you for taking the time to write a review about your recent stay at our property. We are so happy that you chose to stay with us, and that you enjoyed our hotel! Our staff strives to provide each and every guest with exceptional customer service and a clean and comfortable room during their stay! It's always nice to hear positive feedback from satisfied guests that got treated with great care. I apologize that you had issues with parking and breakfast though. Our parking in the front gets pretty full during busy times like the summer season, but we do have plenty of parking in the back parking lot that guests can use as well. We have made many changes to our breakfast and have been adding new items, such as sausage, hashbrowns, and hot ready oatmeal with toppings, to ensure our guests have plenty of quality choices. If there is anything else you would like to see at breakfast, please feel free to contact us and let us know! Thank you again for staying with us and recommending us to others! We hope to see you again soon!

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360) 425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviewed July 29, 2013

Best value of all motel's we have stayed at. Great staff and wonderfull breakfast. Any one going to M. St. Helens should stay here.Rooms clean Breakfast area well staffed and plenty of food..We will tell all our family and friends to stay at this Best Western when in this area.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank inot56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWKELSO, Guest Relations Manager at BEST WESTERN Aladdin Inn, responded to this review, August 1, 2013
Dear TripAdvisor Member,

Thank you for taking the time to write a review about your recent stay with us!
We are so happy to see that you enjoyed our hotel and staff. At Best Western Aladdin we make it our goal to provide excellent customer service and clean, comfortable rooms to each guest. We have recently added many items to our breakfast and hired a breakfast attendant to ensure that guests are getting the best breakfast that we can offer, and we are glad that you enjoyed it! Thank you for recommending us to your friends and family, that is the best compliment we can receive from our guests! We hope to see you again if your travels bring you back to our area!

Kelsey Hubbard
Guest Relations Manager
Best Western Aladdin
(360)425-9660
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Aladdin Inn

Property: BEST WESTERN Aladdin Inn
Address: 310 Long Ave, Kelso, WA 98626
Phone Number:
Location: United States > Washington > Kelso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Kelso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Aladdin Inn 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Centrally located between Kelso and Longview, the Best Western Aladdin Motor Inn offers clean, comfortable and affordable accommodations. We have 77 guest rooms, 20 of which have fully equipped kitchenettes. Our motel is conveniently located for taking day trips to the Mount St. Helens National Volcanic Monument, Lewis & Clark historical sites, Pacific Ocean beaches, and the beautiful Columbia River Gorge. While you are here enjoy world class fishing in several of our great rivers. ... more   less 
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Also Known As:
Best Western Aladdin Inn - Kelso Hotel Kelso
Kelso Best Western
Best Western Kelso
Best Western Aladdin Hotel

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