Terrain: Pretty average. For a resort that's mainly below the treeline there was a surprising lack of good gladed terrain.
Snow: Awful. We had bad luck with the conditions, but ended up with a foot of wet slush in the middle of March that wasn't worth $5, let alone $50.
Resort: Lots of old, slow chairs. There's something nice about a rustic old time resort. This isn't it.
Customer Service: Non-existent. We tried to get a snowcheque to return the next day, as we didn't want to spend the day getting rained on and skiing in heavy slush. The ski patrol we spoke to said it wouldn't be a problem at guest services. We spoke to Mike, the mountain manager, who explained that you have to decide before you buy, and they're not interested if conditions are poor. He also explained that the area they take the snow report from was an area that wasn't even open that day. Not sure exactly how you're supposed to make an informed decision when the snow report is from an area of the hill that is closed.
Management: The worst! Sent an e-mail to the operations manager, Gwyn Howat, about our experiences over a month ago. Followed up twice before I got a reply saying I hadn't been ignored (here's a hint: If I wait 3 weeks for a response and have to follow up twice to get one then I am being ignored!), and she would like to discuss my issues further on the phone. I suggested some times and passed on my phone number. 8 days and 2 more e-mails later, and I'm still waiting!
Conclusion: Don't bother. I know I won't, ever again.