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“Poorest Customer Service Ever!”

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The INN at Gig Harbor
Ranked #2 of 5 Hotels in Gig Harbor
Reviewed August 16, 2013

Our company booked a block of rooms for out of town guests and had a contract for those rooms. Three days before our guests arrived, we found out they had given away most of our rooms. We had sent them everything they needed, yet still they did not honor our room block.

  • Stayed: July 2013, traveled on business
    • Service
Thank Kat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded September 3, 2013

Dear Kat,
This was such a disappointing situation for us both. I have been grateful for the good conversation we have had since to help us understand how to prevent this happening again. We look forward to working together in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (349)
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270 - 276 of 349 reviews

Reviewed August 15, 2013

First, thank you to the entire staff at The Inn at Gig Harbor!

My wife and I were hosting our wedding in Port Orchard and decided that Gig Harbor was a better place for our guests to stay. The Inn at Gig Harbor did an outstanding job, from start to finish, coordinating and welcoming our guests to their hotel. Elena Bobber did a great job assisting us through the coordination phase constantly keeping us updated on bookings for our block and any additional assistance we needed.

During the week of the wedding, the front desk staff was gracious and hand delivered welcome bags to each guests' room. All feedback received from our guests was one of overwhelming appreciation and gratitude.

Other great features to note - Enterprise located in the hotel lobby (saved a lot of people money by not renting from the airport), included continental breakfast (light breakfast, but still great for guests), and large suites for a great value.

Thank you again to the entire team! We greatly enjoyed out stay at The Inn at Gig Harbor!

-Mason

  • Stayed: August 2013, traveled with family
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2  Thank Mason W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded September 3, 2013

Dear Mason W.

It is so rewarding to read a review such as yours, a sincere thank your for taking the time to write and post this summation of your experience at The INN at Gig Harbor. It is so fun to have friends and family here to celebrate a wedding.

We certainly look forward to having you back again,

Very sincerely,

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Reviewed August 11, 2013

The Inn at Gig Harbor is a first class establishment with excellent amenities, nice rooms, and very friendly staff. Complimentary wi-fi and continental breakfast are nice extras. Reasonable rates as well. For a really good breakfast, order off the menu at the Heritage restaurant. We had outstanding omelets there -- definitely a cut above -- and the service was terrific. We highly recommend this inn in the picturesque, quiet town of Gig Harbor!

  • Stayed: August 2013, traveled with family
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Thank AVLwriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded September 3, 2013

Dear AVL writer,

It is quite a complement indeed to recieve such a great review from such a prolific traveler! Thank you for mentioning our reasonable rates, we do believe we are a good value for our Gig Harbor visitors. Glad to know your stay with us was so good and we look forward to having your back!

Best Regards,

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Reviewed August 1, 2013

My wife and I were in the area to attend a function at Ft. Lewis. The staff was very helpful and accomodating. After many weeks in training, my son enjoyed the facility and the time at the inn. The Gig Harbor Inn was a short drive from the activities of downtown, but we had the peace of sleeping in a facility that was not in the downtown area. The inn was quiet and restful with beautiful grounds.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with this hotel
Thank Harold S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded August 2, 2013

Hello Harold S.
Gladstone

The words I noted in your review were "peace of sleeping, quiet and restful" is exactly what our travelers need most. Thank your complementing our beautiful grounds, we take pride it them. Yes, we are very close to the quaint and picturesque waterfront village that Gig Harbor has to offer. Did you have an opportunity to catch the new Trolley to get downtown? It only costs a quarter to ride!!!

The staff of the INN at Gig Harbor are grateful for your experience here, it pleases us.

Very sincerely,

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Reviewed July 31, 2013

Very convenient to downtown Gig Harbor. Rooms are very clean and staff is really nice. Check in/out process very smooth. Nice and quiet and rates are reasonable for level of accommodations. Bonus, the adjoining Heritage restaurant has great food and nice wine list.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with this hotel
Thank suzy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded August 2, 2013

Hello suzy l,

You mentioned all the important aspects of our beautiful INN (and conference center). I am so glad you had such a pleasant experience here, it is what we strive for. Thank you for commenting on our rates! We believe we are the best value for the Gig Harbor bound traveler! The Heritage Restaurant staff will be pleased to hear what you had to say about your experience there, especially the wine selection; we offer as many Washington wines as we are able! Also, our local micro-brews and locally distilled spirits!!!

We look forward to having you back!!!

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Reviewed July 30, 2013

I recently spent two days in Gig Harbor on business (well, hobby business--boat shopping) and stayed at this hotel. From initial reservations over the phone, to early check in (arrived early and was given a larger room as it was available, at no additional cost), to help with the coffee maker in the room (I just didn't know how to use it properly), to Visitor Information Guides readily available, etc., etc. this place does service WELL! Every single person with whom I interacted appeared to sincerely welcome the customer and do their best to make the guest's stay a pleasant one. I would definitely stay here again. Thank you--all of you at Inn at Gig Harbor--for doing what you do so well.

  • Stayed: July 2013, traveled solo
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Thank Chris151e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded August 2, 2013

Dear Chris 151e,

WOW, what kind words!!! We could not be more pleased to know your stay was wonderful and succeeded in our efforts to do so.

Thanks for helping us inform the traveling public to choose us when coming to our area. We believe we are worth a short drive across the bridge!

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Reviewed July 12, 2013

I have stayed here once a month for the last 3 years. Great service, food and rooms. The staff is friendly and always willing to help. This is a must hotel if you are staying in or around Gig Harbor or Tacoma.

Room Tip: Check out the jacuzzi and fireplace rooms!
  • Stayed: July 2013, traveled as a couple
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Thank Chaps_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mona S, Manager at The INN at Gig Harbor, responded to this reviewResponded July 23, 2013

Hi Chaps_Mark!

Hope your re-assignment is going well, we will truly miss you. Thank you for taking the time during your very busy transition to tell the our future guests what they can expect when they choose The INN at Gig Harbor to be their home away from home.

Come see us when you are back in the area.

Blessings,

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Additional Information about The INN at Gig Harbor

Address: 3211 56th St NW, Gig Harbor, WA 98335-1359
Phone Number:
Location: United States > Washington > Gig Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Gig Harbor
Price Range: $149 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The INN at Gig Harbor 3*
Number of rooms: 64
Official Description (provided by the hotel):
Combining Small Inn Ambiance with World Class Service Constructed and decorated in a Pacific Northwest rendition of the Craftsman style, only 12 minutes from the Tacoma Mall, the INN at Gig Harbor offers 64 comfortably appointed rooms and suites. Whether you choose one of our deluxe double queen rooms, a deluxe king room or one of our fireplace, Jacuzzi or family suites, you will be surrounded by custom made Craftsman furnishings with business friendly work areas. Additionally you will enjoy the convenience of complimentary high speed internet access as well as in-room coffee. The combination of our 4,000 square feet of flexible event space and our dedicated and professional private dining and event staff ensures the success of your business or social event. ... more   less 
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Also Known As:
The Inn At Gig Harbor Hotel Gig Harbor
Hotel Gig Harbor

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