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“Hotel stay in Ferndale, WA” 4 of 5 stars
Review of Silver Reef Hotel Casino and Spa

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Silver Reef Hotel Casino and Spa
Ranked #1 of 4 Hotels in Ferndale
Pitt Meadows, Canada
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Hotel stay in Ferndale, WA”
4 of 5 stars Reviewed September 3, 2013

We spent a partial weekend at this hotel with the intention of also enjoying the casino facilities. The room was not exceptional, though it was clean, well appointed and comfortable. There is obviously an excellent maintenance program at the hotel since there were no apparent deficiencies - everything worked as it should.

The major disappointment was the buffet breakfast. Although there were scrambled eggs and some other things there was nothing in the way of a meat offering - no sausages, bacon or ham. This was something that should have been addressed since I would expect others might have been equally disappointed.

As always the casino staff were friendly and created a very comfortable atmosphere.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank GDH99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, September 5, 2013
Hi GDH99,

Thank you for your input of your last visit with us here at Silver Reef! Yes, we take pride in our maintenance work around the hotel and casino property. Our maintenance and housekeeping staff do an excellent job of ensuring that all of our guests do not see when our property needs fixing or cleaning.

Our Silver Signature breakfast,in the Red River Cafe which is complimentary with all hotel stays, is more of a continental style buffet, which you are correct, does not come with meats such as the ones you refer in your review. Your input, however, has been duly noted and we thank you for sharing it with us.

We hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
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    47
    15
    20
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • Any
English first
West Kelowna, Canada
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed August 29, 2013

this was our 4th stay at this property in the past 3 yrs. the rooms are always kept very clean by the house keeping staff who are also very friendly .the furniture in the rooms is very well maintained and bathrooms are also in very good condition and kept extremely clean. the staff in the hotel and on the casino floor are always very polite and willing to help in any way. we ate at almost every restaurant that had food service on the property and found that the food served at all menus was excellent as well as the service from the wait staff---i would rate our stay at this property overall on a scale off [1-10] a NINE-----

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank peacefullduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, September 5, 2013
Thank you so much for your review of your recent visit to our property. We're happy to hear that we have met and exceeded your expectations. We do the best we can to 'Go for Great, Every Guest Every Time.'

We appreciate your time with us and just as importantly, we appreciate your input!

We hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
richmond
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 23, 2013

We stayed here last week,the first night in the r.v. area,the second in the hotel.Our room on the second floor was excellent,very nice and clean.We had fun in the casino,enjoyed the buffet for dinner and breakfast.All of the staff we encountered were very friendly and helpful,cant wait to go back to this property.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank noxinnhoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 26, 2013
Thank you so much for your kind words in your review of your last stay with us. We're happy to see that your experience met and exceeded your expectations. We hope to see you back very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed August 19, 2013

Nice rooms, clean with comfortable beds. No refrigerator in room though which was disappointing as we were staying several days. Motel has a nice indoor pool and outside courtyard area.

Casino is rather small.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank YaYa910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 20, 2013
Thank you for your review of your last stay with us. Our guests may request a refrigerator upon check-in for a small fee. Our suites do come with a refrigerator. This may be our first time hearing that our casino floor is small, as we normally get a response that it's very large. We are happy that our guests enjoy the more than 1200 slot machines and 20 table games. Once again, thank you so much for your kind words and we hope to see you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Montana
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 18, 2013

I would not recommend this place for anything.They only run one elevator when they have two.Flat screen but no hd. Room was noisy. Free breakfast was terrible.Slots were very tight and not worth playing.If you want to give your money away write me and I will take it.Would be the same as going here.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 22, 2013
Hi Brad D,

Thank you for your review of your last stay with us. We're disappointed to see that your last stay did not meet or exceed your expectations. Our elevator system usually is very reliable and must have been down for maintenance. Our casino floor always has the best and newest slot machines available on the market. We hope that you called our front desk agents in our hotel to communicate the noise that may have been going on outside of your hotel room. Our TVs in each room have been updated and the quality of our tv signal is very clear.

Brad, we hope that you will give us another try and we hope to see you very soon! Thanks again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 28, 2013 via mobile

Stayed here with my little Daughter for the Highland Games. Was worried about it being a casino-but no worries there they couldn't have been nicer or more accommodating to us! Hotel is on one side, with pool, spa, and casino with restaurants on the other. The room was so immaculately clean I couldn't believe it!! Beautiful finishings, granite throughout bathroom and impressed by the quality of it all, bed sheets buttery soft and bed so comfortable! Breakfast(included)is so beyond the standard it's laughable. There's so many choices! There is tray upon tray of food.Frittata, biscuits and gravy, scrambled eggs, fried potatoes, pastries, fruit, fresh waffles, granola, yoghurt........we rolled ourselves out of there!! Swimming pool could use some refurbishing, as it is discoloured-but lovely whirlpool with waterfall background. Only took us 9 minutes to get to the Games in the morning-our other dance friends stayed at the Super 8 for the same price and boy were they jealous!! Can't wait to come and stay next year!!

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Heytheredelilahhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 2, 2013
Hi Heytheredeliahhh,

Thanks for your review of your recent stay with us! We are happy to hear that your friends were jealous of you for staying with us; we agree that our prices are very reasonable and we do the best we can to accommodate all walks of life. We hope you will book with us again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chilliwack, Canada
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed July 25, 2013

This hotel/casino is one of the nicest casinos we have visited. The machines and floor are kept very clean and the slot staff are very helpful and right on the ball. The rooms are very nice and reasonable. The breakfast comes with your room price and is also very good. The only complaint we had was the buffet. We had the buffet for lunch (which was very limited) and we also went for supper, it was the exact same thing they had for the lunch buffet except they raised the price $5.00 per person. The waiters and waitresses in the buffet are the best we have seen for a long time. They are very pleasant, and knowledgeable. All in all it was a great visit.

Room Tip: All rooms in this hotel are excellent
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank willybar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino and Spa, responded to this review, August 2, 2013
Hi willybar,

Thank you for your review of your recent stay with us. We are happy to report that our buffet will be expanding into where the old Pavilion room was located near the Terrace Bar. Starting near mid-September, we will have what is called, "The Buffet at Silver Reef" which will allow our guests to enjoy a plethora of food and dessert options! We hope to see you back before then but thanks again for your input!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silver Reef Hotel Casino and Spa

Property: Silver Reef Hotel Casino and Spa
Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248
Phone Number:
Location: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range (Based on Average Rates): $$
Number of rooms: 105
Official Description (provided by the hotel):
Come enjoy Washington State's hidden jewel, the Silver Reef Hotel Spa. We have a beautiful 6-story hotel complete with 101 Deluxe Room, 4 suites, free Wi-Fi, Plush beds, exercise room and indoor pool! Our full service spa has treatment rooms, whirlpool, serenity room, hot tub and sauna! ... more   less 
Reservation Options:
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Also Known As:
Silver Reef Hotel Ferndale

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