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“Spacious rooms and very clean”

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Silver Reef Hotel Casino Spa
Ranked #1 of 4 Hotels in Ferndale
Reviewed March 14, 2013

I had the experience to spend one night here with a friend. It was her 20th time, and I imagine that casino hotels get a lot of repeating guests, however it will be nice unless once to be welcome back to a place where you are staying often. Great staff, and very professional.
Room are very spacious and large bathrooms, and love the amenities.
We will have for sure at the end of the month....forgot to mentioned...breakfast included which it was a nice add on for the price that you paid for the room.

Cheers

  • Stayed: March 2013, traveled with friends
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Thank Ivan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 18, 2013

Thank you so much for the great comments you left on TripAdvisor.com. Your input is very appreciated. We hope to see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (420)
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317 - 323 of 420 reviews

Reviewed March 8, 2013

I wrote about this Casino recently and gave it a rave review. I would go every chance I could get. In comparison to other Casinos it was a good and fun little Casino to go to on a Friday or Saturday night. Since they have done their reovations they have tightened it up so badly that you go through your money like crazy and do not get any entertainment value for your money. This Casino used to be so busy and now it is very quiet (people are not going anymore). You speak to the staff and tell them that it is so tight it is painful to play and they say they hear this same complaint over and over again from other patrons and the management dosn't get it. They did tighten the machines and it is affecting business. Some of staff members told us that t being so slow it is affecting their wages and or any tips or gratuaties they used to receive. This Casino is on a reserve and it does not have to follow state laws as to what the payouts are. It can do whatever it wants. This casino is fairly isolated and if you don't like what is going on you are stuck there. I do not expect to walk out of a casino with money usually if I win I put it back in the machines so they get it back in the longrun. Getting a decent bonus is part of playing and having fun, excitement and staying longer. I do no consider $1.75 a bonus after stuffing 50 or 60 dollars into a machine I find it an insult. No I did not have a bad day since they remodled this casino this is the norm I have gone several times thinking I did have a few bad da;ys. It is not the case other patrons feel the same. If you like playing slots I would not reccomend going there or staying there . Like I said it is fairly isolated and there is not much to do there and if you want to go shopping or something you have to drive a fair way to go to the mall.

Stayed: March 2013, traveled with friends
6  Thank Christina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

Thank you for contacting Silver Reef Hotel Casino Spa. We are very sorry that we did not meet or exceed your expectations. Please be assured that we will communicate your concerns about our slot machines to the appropriate person(s). We strive to 'Go for Great, Every Guest Every Time.' As for our proximity to the Bellis Fair Mall, we feel our property is very close as it is less than a 10 min drive.

As for our employees, we have heard time and again how much they love working at Silver Reef and that our wages and benefits are very competitive. We are very proud that we won Best Employer in last year's Bellingham Alive magazine's annual awards.

We value your patronage and we value your input even more. Thanks for taking the time to let us know how we can improve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2013

Stayed here with a Dr. Hook package. Room was wonderful. Gambling was fun Was disappointed at the Prime Rib Buffet as we ordered a second chocolate, and were told we would have to pay for it??!!!!! First time we had it where we had to pay for a second beverage. (at a buffet). Had lunch at Panasia and they brought us free pop without even having to ask. Maybe the buffet people can learn a lesson from the Asian restaurant. Food at both places was very good, and machines paid well. Continental breakfast was good, but offered no bacon or sausage at 7:30 am. Do not know if it was offered later, as to when we were leaving they brought biscuits and gravy. I would think if breakfast started at 6, that this would all be out and ready to eat. Would come back, but would probably not eat at the buffet.

  • Stayed: March 2013, traveled as a couple
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1  Thank rubrown5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

Thank you for your response on TripAdvisor.com. We value your input and will ensure that we communicate your feedback to the appropriate food and beverage staff. We believe our Silver Signature Breakfast which is free to all hotel guests is very competitive to most hotel amenities in the area. There are bacon and saugage menu items as we do have a small fee for each.

We value your patronage and more importantly we value your input.

We hope to see you back very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

There were 11 couples that stayed for one night to celebrate my brothers 50th Birthday! The rooms were good...clean and a larger than most hotel rooms. The Casino was smaller but we all enjoyed the slots and tables - some of us doing better than others! The Buffet was average and we all signed up at the Casino to get our Free buffet, $5.00 in tables and slots and a $5.00 coupon for the snack bar, nice bonus! It was a quite smokey in th Casino and especially if you don't smoke.
I would say for a night away it was overall a great time!

  • Stayed: February 2013, traveled with friends
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1  Thank TLTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

We sincerely thank you for your input you wrote on TripAdvisor.com. We feel very confident that our hotel and casino amentities are sure to please. It sounds like your friends and you had a great time with us. We love hearing that positive feedback!

We apologize for the smokey environment and feel that our HVAC Units do the best they can to circulate clean air into the facility frequently throughout the 24-hour period that our casino is open. Of course if you have someone next to you smoking a cigarette, there's really not much that can be done. We do offer a great smoke-free environment for our non-smoking guests that offer a smoke-free restaurant, restrooms and more.

Again, we thank you for your patronage, but more importantly we thank you for your input.

We hope to see you very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

Just like the other reviews smoking is HORRIBLE, which probably comes down to poor ventilation. The other issue is parking. The parking lot is way to small for hotel guests and forces you to park where ever you can find a spot. Unfortunately this generated a 7:30 am Sunday morning phone call to say we had to move our vehicle, despite the fact that our car had been parked there since 6:30 the previous evening....hmmm. Other than that rooms are comfortable, clean food is good and most of the staff are friendly. Don't think I'll return, my sinuses can't handle the smoke.

  • Stayed: February 2013, traveled as a couple
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2  Thank Jen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

Thank you Jen for your input here on TripAdvisor.com. We sincerely apologize that your experience was not up to our standards as we 'Go for Great, Every Guest Every Time.' We feel our HVAC units do a great job of circulating clean air throughout the gaming day. If you are sitting next to someone who may be smoking, it's very difficult to try and alleviate the smoke if it comes into your area.

As for our parking lots, we are happy to report that on May 9, 2013, we'll open an additional 300 more parking spots!

Thanks again for your kind words and all of your input.

We value your patronage, but we value your input even more.

We hope to see you soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

Silver Reef is always so much fun! To get away for a night the hotel is a great price and the casino is hours and hours of fun! They pay out a lot better then most. Try the pizza place at the far end of the casino, we have tried most of the pizza's and they are delicious! Will be coming back whenever we need a getaway

  • Stayed: November 2012, traveled as a couple
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1  Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

Thank you so much for the kind words Amanda! We sincerely try to 'Go for Great, Every Guest Every Time.' We are happy that we met and exceeded your expectations!

Thank you for your input!

Amanda, we value your patronage, but we value your input just as much!

Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

If cigarette smoke bothers you, this is NOT the place for you. There is a non smoking section but it is very small and still smells smoky. However the hotel is quite nice and the casino is fun. The steakhouse is AMAZING

  • Stayed: January 2013
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4  Thank CoryRaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AaronThomas, Director of Marketing at Silver Reef Hotel Casino Spa, responded to this reviewResponded March 13, 2013

Hi Cory,

We sincerely thank you for your input. We strive to make our gaming experience even better for all guests who frequent our property. We're sorry that we didn't meet your expectations. We feel our HVAC units do a great job of pumping in old air for new clean air. If you were sitting next to people who smoke, it's hard for the HVAC units to do its job. Thanks for letting us know about our new smoke-free environment and we'll do the best we can to do better in there.

Thanks for the great comment on our multiple-award-winning Steak House!

Cory, we value your patronage, but we value your input just as much!

We hope to see you back very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Silver Reef Hotel Casino Spa

Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248-9130
Phone Number:
Location: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range: $108 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Silver Reef Hotel Casino Spa 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Silver Reef is the Home of the Best Slots and Biggest Winners! We are located 90 minutes North of Seattle and 60 minutes South of Vancouver, BC, open 24 hours a day, seven days a week, complete with a non-smoking section. In addition to a high quality gaming experience, we have a 206 room hotel, five restaurants (including our Award Winning Steak House), four bars, two espresso bars, and a relaxing spa. Located off I-5 Exit 260 & 4 minutes West in Ferndale, WA. All hotel rooms on property are now non-smoking and pets will no longer be allowed. ... more   less 
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Also Known As:
Silver Reef Hotel Ferndale

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