We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“need to do better” 2 of 5 bubbles
Review of Silver Reef Hotel Casino and Spa

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Silver Reef Hotel Casino and Spa
Ranked #1 of 4 Hotels in Ferndale
Surrey, British Columbia, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“need to do better”
2 of 5 bubbles Reviewed December 7, 2012

We recently stayed here before catching a flight. Upon check in we found our room had not been vacuumed, I found nuts and condiments on floor. Later we ate at Panasia (the only restaurant at the reef we had never eaten at). An hour or so after dinner my husband was violently Ill all night. It was so bad we almost had to cancel our flight and vacation. At check out I mentioned both of these issues and the hotel staff seemed to not really care. We are regular gamblers here and that night our room and dinner cost about $600 (including losses), I would expect more cleanliness in the rooms considering the amount of money people spend in the establishment.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KathrynLibby, Front Office Manager at Silver Reef Hotel Casino and Spa, responded to this review, January 4, 2013
Thank you for your Trip Advisor review.

The Silver Reef strives to continually improve our products and services, and feedback from customers is of great assistance in this endeavor.

I was disappointed to learn of the cleanliness issue on your recent visit, and I hope you will accept my apologies in this instance. Moreover, I'm disappointed that the staff at check out seemed unconcerned. Please be assured that your experience was not indicative of the high standards that we have set.

If you would like to contact me directly through the Trip Advisor email, I would be happy to chat with you about your experience and what we might do to make this right for you.

Cordially,
Kathryn Libby
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

392 reviews from our community

Traveler rating
    151
    139
    61
    21
    20
See reviews for
65
196
15
19
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • Any
English first
Abbotsford, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 30, 2012

I go to this Casino every chance I get. I love the games, the buffet and the chinese food are to die for. Compared to the Canadian Casinos they sure know how to treat their guests. They have 5 times the points days, lunch specials and the slots are not as tight as on the Canadian side. They sure know how to give you value for your money. When I go to a Casino I do not expect to win big, this is a business and has employees and overhead and somebody has to pay for it. I do expect a good time and a bit of excitement for my money. The Silver Reef delivers on all of my expectations. To all of you Canadians (like myself) with a passport and a drivers licence come on down. You will not be dissapointed. Win or lose you will have a great time.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed November 23, 2012

Having greatly enjoyed the buffet at the Silver Reef 2 years ago, my wife and I looked forward to a repeat yesterday but were greatly disappointed. The food was not hot, not cooked thoroughly, sparse in number of selections and not clean. Personnel were inattentive. Overall it was a very unpleasant experience that cost us $25 each. Neither of us finished our plates and left within thirty minutes of our arrival. We've noticed the dearth of good restaurants in Whatcom County since moving here from California, but this was truly the worst. A truly horrible experience.

  • Stayed November 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Edward L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

We have been to this casino several times but have always stayed in the RV parking area, which is nice and heavily patroled by security. This time we decided to try the hotel. Our room was on the 6th floor in a Diamond Executive King room. The room was very clean and very comfortable. The bed was great!! They claim these rooms have upgraded amenities and a private lounge. This seems like a bit of an overstatement. I would have expected a mini fridge and/or a microwave but there was neither. The private lounge is just a sitting area with a TV outside the elevator. It is nicely decorated and comfortable but I guess I just assumed there would be a bar or .....But, we were still very satisfied with our room. The pool area is nice and they have swim time in the evenings for adults only. I can't comment on the spa as we didn't use it, but hotel guests get 25% off spa treatments. The food at the restaurants is pretty good. I haven't eaten at all restaurants yet, but what we did have was good. We did pretty good at the slots and love the new non-smoking area! The staff we came in contact with were all extremely friendly and went all out to ensure we were satisfied! Be sure to join the players club here because there are many perks, including a free meal every year and discounted rooms!! We look forward to going back soon!

Room Tip: Ask for a room away from the elevator and any children! Higher rooms are quieter.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank urwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
5 reviews
4 of 5 bubbles Reviewed November 2, 2012

We like this hotel, it is affordable and offers a large room, good casino, several restuarants, a nice pool for the kids. Staff is always helpful and rooms are always clean. There are also several malls nearby if you want to spend the day out of the hotel and in the evenings (weekends) they have live music at the casino.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank karmaland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coquitlam, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 29, 2012

Although no reservation, we quickly got our room. Staff were very helpful and real pleasant to deal with. Very nicely appointed king size room with all the amenities and the hotel has a large pool and a spa. The casino now has a separate non smoking area which my wife and I really appreciate. Had a great dinner at their steak house and then listened to some live music.Our last minute decision to stop at the hotel was great.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bill w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cloverdale, BC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

We stayed in our RV on August Long weekend in the RV parking at the Silver Reef. Staff was professional and courteous. Had a wonderful pedicure at the hotel spa. because it was sooo hot that weekend, the casino was very busy in the afternoon; casino lost power for about an hour. A/C not working in some areas. overall, a great location, beautiful grounds. will defineitely return soon.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sherry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Ferndale
7.4 mi away
Hotel Bellwether
Hotel Bellwether
#9 of 26 in Bellingham
4.0 of 5 bubbles 422 reviews
5.9 mi away
TownePlace Suites Bellingham
TownePlace Suites Bellingham
#5 of 26 in Bellingham
5.0 of 5 bubbles 197 reviews
6.6 mi away
Oxford Suites Bellingham
Oxford Suites Bellingham
#1 of 26 in Bellingham
5.0 of 5 bubbles 399 reviews
Show Prices
Show Prices
Show Prices
5.2 mi away
Hampton Inn Bellingham-Airport
5.9 mi away
Home2 Suites by Hilton Bellingham Airport
5.7 mi away
La Quinta Inn & Suites Bellingham
Show Prices
Show Prices
Show Prices

Been to Silver Reef Hotel Casino and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Silver Reef Hotel Casino and Spa

Property: Silver Reef Hotel Casino and Spa
Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248-9130
Location: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Silver Reef Hotel Casino and Spa 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Silver Reef is the Home of the Best Slots and Biggest Winners! We are located 90 minutes North of Seattle and 60 minutes South of Vancouver, BC, open 24 hours a day, seven days a week, complete with a non-smoking section. In addition to a high quality gaming experience, we have a 206 room hotel, five restaurants (including our Award Winning Steak House), four bars, two espresso bars, and a relaxing spa. Located off I-5 Exit 260 & 4 minutes West in Ferndale, WA. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Orbitz and Priceline so you can book your Silver Reef Hotel Casino and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Silver Reef Hotel Ferndale

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing