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“We had foo poisoning from the seafood buffet and no one seemed to really care or have good customer service in regards to it.”

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Silver Reef Hotel Casino Spa
Ranked #1 of 4 Hotels in Ferndale
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“We had foo poisoning from the seafood buffet and no one seemed to really care or have good customer service in regards to it.”
Reviewed March 29, 2011

If we hadn't had food poisoning from the red river cafe's seafood buffet and if it was possibly well dealt with then our trip wouldn't have been ruined. Bevel after calling back and leaving a message with the general manager I have still heard absolutely no response and it's been 5 days since we were there. It's too bad as we were really looking forward to this little vacation and we didn't get to enjoy it as we were both sick in the room as of 8pm till 2 days later. We didn't get to enjoy the free breakfast the next day or anything else that night. We could even hear the room above us getting sick in the bathroom just like us... It was absolutely awful. If this matter had been properly dealt with the next day as I had asked I wouldn't be so upset but because we were just shrugged off it makes me un impressed!! Not even a sorry or a ensurance that so
Wine was going to make sure it wouldn't happen again to others the next night. We are very disappointed and will not be satisfied until this situation is dealt with.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sagejoba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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401 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • Any
English first
Langley City, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 12, 2011

After reading though several reviews I took my wife down to Silver Reef over night for her birthday. The hotel staff was very polite and efficient when we checked in and even though we arrived at 1:30 pm and check-in wasn't until 4:00, they found us a room. We stayed on a Saturday night so the casino was very noisy, but more than enough room to move around and find a slot machine at which we could play.
Casino: We enjoyed the casino, it pays out more than the BCLC controlled machines.
Eatery: For dinner we ate ate the Red River buffet, Prime Rib that night. The food was really good and the server was excellent. When we couldn't eat dessert, the waitress packaged it for us to take away for later that evening.
Room, restaurant, and casino was very enjoyable. We will go back. As for the people complaining about the smell of smoke, yes, it does smell, but, if you don't like the smell, don't go, simple. And, this isn't really the place to take children is it?

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ab2bc09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 27, 2010

Great overnight get-a-way place. Rooms are nicley appointed, spacious and very clean. Overall the hotel is a a good value. The food is good not great but I must say not overpriced. The casino has a nice varitey of slot and table games. Great service from a friendly staff.

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank seattlematt1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 28, 2010

We decided to spend the night after gambling at the casino. I found the beds very comfortable and had a great sleep.

  • Stayed July 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HollyVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed July 15, 2010

As we live in British Columbia,we wanted to check out some Washington state casinos.Silver reef was rated number one in the American casino guide,and oddly enough no staff member there that we talked to was aware of that. They desereve it! Friendly staff,delicious food that should rate much higher than the normal buffet fare. And we both won money..first day and second! Not a fortune..but we knew we had a fair shot of leaving the casino floor ahead of the game.In BC,our casino slots are like reverse ATM'S..lol. What a great experience. This will now become our favorite place to stay and play. Heidi at the front desk was very helpful to us,greeted us with a smile and nice welcome.Rooms are georgeous..suites are too! Suites on the 6th floor have a separate vip lounge too. Have a nice indoor pool and jacuzzi,that is crested by a indoor waterfall. Pics are now here to review. I am happy to do this for this great resort,noticed lots of people winning little jackpots all over the casino floor..been a while since I have seen anything like that..our slots in BC are so tight that it pushed us to find a decent one..glad it did! We are looking forward to returning soon. JFZ

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Apollocanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed May 5, 2010

Walked into the hotel lobby to enquire about rates and as soon as you open the door you're hit by stale cigarette smoke that drifts into the lobby from the adjacent casino. Just gross. Never bothered to check out a room. Went into the casino for a bit and if I thought Tulalip casino was disgusting for smoke, this one is worse. And it's a casino with very 'tight' slots too. Nothing good to say about it. Go to the Skagit Casino instead. Far better.

  • Stayed April 2010, traveled solo
    • Value
    • Location
    • Cleanliness
Helpful?
3 Thank Quaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bellingham
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 11, 2010

This is by far the worst casino I have ever been to. My family and I have been going to this casino for about five years almost every week. We have yet to win anything. We play low, we play high, ive played max bet. Ive played every machine in the place and still I have yet to win anything over a few hundred bucks and thats a rare moment. Your lucky to get any playtime with this place. See, there is no regulation for what the casino pays out in washington state. So they are basicly screwing you. I mean yes I know there is a thing called luck. But five years? Never 800 bucks or a grand. No way they save that for cheif white feather. Trust me to not waste your money in this place. You will not win. You will only go home angry and pissed off you wasted your money there. My advice is save your money and fly to vegas for 3-4 hundred bucks hotel included. Those casinos are regulated. You might actually win.

Stayed January 2010, traveled with friends
Helpful?
9 Thank cornwallchurchofgod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silver Reef Hotel Casino Spa

Property: Silver Reef Hotel Casino Spa
Address: 4876 Haxton Way, I-5 exit 260, Ferndale, WA 98248-9130
Phone Number:
Location: United States > Washington > Ferndale
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Ferndale
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Silver Reef Hotel Casino Spa 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Silver Reef is the Home of the Best Slots and Biggest Winners! We are located 90 minutes North of Seattle and 60 minutes South of Vancouver, BC, open 24 hours a day, seven days a week, complete with a non-smoking section. In addition to a high quality gaming experience, we have a 206 room hotel, five restaurants (including our Award Winning Steak House), four bars, two espresso bars, and a relaxing spa. Located off I-5 Exit 260 & 4 minutes West in Ferndale, WA. ... more   less 
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Also Known As:
Silver Reef Hotel Ferndale

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