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“Friendliest Hotel Ever”

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Quality Inn & Suites Federal Way
Ranked #5 of 13 Hotels in Federal Way
Reviewed July 8, 2014

My Wife and I recently accompanied our adult Son to Seattle to have brain surgery (it went well). While he was healing enough to fly in a pressurized airplane, we stayed in the Quality Inn & Suites. The hotel was clean and the staff were the friendliest hotel staff I have encountered. I will stay here again. Perhaps to go to Enchanted Village.

  • Stayed: May 2014, traveled with family
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2  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 - 89 of 148 reviews

Reviewed June 29, 2014

Very convenient location for Federal Way. Set back from the street, keeps it a bit quieter. Carpets in halls and room are worn, entire property needs new paint/carpet. It's still clean and decent, but more like a high end Super 8 than a Quality Inn. Seems to be popular with youth sports teams, it was a bit noisy. Half a mile west on 348th is Hylebos Park, great place to run.
Jennifer, the evening clerk, was so friendly and helpful. An outstanding employee!

Room Tip: Ask for top floor, away from any sports teams, to avoid noise.
  • Stayed: June 2014, traveled with family
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Thank MtnRunner509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2014

We spent one night at this hotel and were impressed with the service and the cleanliness of the property. Our room had a Jacuzzi and was very fairly priced. We did not try the breakfast as we had a flight to catch. I would recommend this hotel.

  • Stayed: June 2014, traveled as a couple
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Thank JPM102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2014

We had a pleasant evening and a wonderful room. The Jacuzzi tub helped. We both slept like babies without an ache or pain. That's unusual! We found this hotel to have many of the amenities that we seek. Their warm cookies were definitely a plus and breakfast was tasty with many protein items.

  • Stayed: June 2014
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Thank Mehelga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2014

The staff here is wonderful!! Fresh baked cookies and ice cold milk every night in the lobby!
The continental breakfast was pretty good too. Hopefully we stay longer next time to enjoy the indoor pool! We are definitely staying here every time we visit my family in Federal Way for sure!

  • Stayed: June 2014, traveled with family
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1  Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

I had called to make reservation and expressed that my husband can't do stairs or walk long distances down hallways, therefore we needed a room on the first floor close to an entrance. That person assured me that we would be so accommodated, so I booked a 5 night stay. We arrived for check-in at approximately 10 pm, and my husband showed the deck clerk his cane, said he had great difficulty walking long distances and needed first floor room. That clerk said he would be in a first floor room and when he asked about the distance from an entrance, was told " it's just around the corner". We found out that the only entrance into the hotel has no automatic door openers, so someone has to open the door and keep it open enough for everyone to get through. Also due to issues, no one is allowed to come in or out except through the main entrance. Unfortunately our room was all the way down the hall and only 2 rooms from the other end, which was locked and unavailable for usage now. We managed that night due to the lateness, but he saw two other employees outside the next day and expressed his displeasure with the room location and lack of anyway for someone in a wheelchair or scooter to even get inside the hotel. Again, nothing was done, so after the 2nd night of no action on the part of the staff to correct the room location by giving us a different one; we checked out and went to a different hotel. Only upon check-out did anyone try to fix the situation, and indicated that they are trying to make changes to the hotel but I said why after telling 4 different people about this; should I continue to be inconvenienced. We had picked this hotel due to the reviews and also thought that it would be better priced than the other hotels in the area. Location is not easy to find, even with directions offered. Very disappointed, as the room itself was not bad for the price other than it was always either too hot or too cold.

Room Tip: If have handicap needs please check with the hotel further to see if your needs will have been addre...
  • Stayed: May 2014, traveled as a couple
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2  Thank gleem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2014

We chose this hotel due to the location while vacationing in the area. Close to Seattle, Mt. Rainier, Mt. Saint Helens and the SeaTac airport. The room was quiet and clean and the bed was comfortable. The staff was friendly and very helpful when we had questions. The entrance to the hotel was a little difficult to find because it looked like you were turning into the Taco Bell parking lot. The fresh baked cookies and milk were a added bonus!

  • Stayed: June 2014, traveled with family
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1  Thank Travelbug_71854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Federal Way

Address: 1400 S 348th St, Federal Way, WA 98003-6855
Phone Number:
Location: United States > Washington > Federal Way
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 Hotels in Federal Way
Price Range: $86 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Federal Way 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Our convenient location off of Interstate 5 makes this Federal Way hotel your ideal lodging destination. You can explore such nearby points of interest as Celebration Park and: Wild Waves Theme Park King County Aquatic Center Pacific Raceways Emerald Downs ... more   less 
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Also Known As:
Quality Inn Federal Way
Federal Way Quality Inn

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