I have stayed at this Quality Inn for almost seven years. During that time the hotel has gone two owners (now on their third) and a bank repo. According to the Customer Service department at the Choice Privileges office, I have stayed at this property 47 times in the past eleven months, some of those stays consisting of multiple days. Each owner, in addition to the bank honored the corporate rate that my company allowed us to spend and had always treated me like a member of the family, not just a guest… until the new management recently took over. When I tried to check in this past Thursday I was told by Mr. Modi, the General Manager that they would no longer honor my rate of $65.00 a night. I tried to explain that I have been a loyal guest for many years and stay there often, as I do business in the Federal Way / Seattle area. After discussing this for a couple of minutes, the Manager actually had the nerve to say, “You can’t expect us to not make any money” and did not even attempt to work out a compromise. I felt completely disrespected and certainly not like a valued Diamond Elite member. So I left, drove down the street a couple of miles and checked into their sister property, which was a much nicer hotel AND they gave me a rate that my company would approve. The irony in this situation is this. When I drove by the Quality Inn later that night on my way back from dinner there were barely any cars in their parking lot. Also, when I pulled them up on my computer, the online rate for that same night was $65.00, exactly the amount that they refused to honor earlier that day! I will miss the wonderful (original) staff at this hotel, but not the new management. Sad, but it looks like they will run the property into the ground by treating guests horribly and longtime, loyal guests like me won’t be back.
- Official Description (provided by the hotel):
- Our convenient location off of Interstate 5 makes this Federal Way hotel your ideal lodging destination. You can explore such nearby points of interest as Celebration Park and: Wild Waves Theme Park King County Aquatic Center Pacific Raceways Emerald Downs ... more less
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- Also Known As:
- Quality Inn Federal Way
- Federal Way Quality Inn