I was very disappointed with my stay at this hotel. I originally had a room booked at another hotel but I changed it to this one as it had a pool. On the day we arrived the pool was closed. I understand that things happen and break down but when we checked in nobody informed us the pool wasn't working. Now normally this not a big dealwith a adults but when you are traveling a long distance with children and they are looking forward to arriving a nice hotel with a pool. It would have been nice if we told this when we checked in. We may been able to find a hotel with one. I asked the front counter if they could discount us for not having the pool going. As per a lot of companies these days your staff does not seem to have the ability to comp customers and make things better. I asked the front desk that I would like the manager to call me. There was no such call. The pillows in the room are also complete garbage. Most uncomfortable pillow I have ever seen. I stay in hotel in small towns in northern Alberta and work camps. Never have I had such a uncomfortable sleep. I also picked this hotel as it said on the site it was 30 minutes from downtown. More like 50 minutes. I picked this hotel because it was a best western. I have stayed in the Best Western in Bonnyville, Alberta. That place was the Ritz compared to this. I would hope that the manager does call me and offer some sort of discount for our stay. If not I will recommend to my company that we don't use Best Western and I will most likely put my comment on a travel website with my opinion.
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- Also Known As:
- Best Western Plus Evergreen Inn And Suites
- Best Western Plus Evergreen Hotel Federal Way
- Best Western Federal Way
- La Quinta Federal Way
- Best Western Evergreen Hotel
- Federal Way La Quinta