We have stayed in this hotel in the past and had a great experience. Earlier this month we rented two rooms for three nights. From the moment we tried to check in things went from bad to worse. The rooms that we had reserved were not what they gave us. Then they charged us $40.00/night more for the rooms that we had already reserved and paid for in advance. This was way more than was posted on their web site. There were no blankets on the beds and the heating system pumped out cold air all night long. We finally resorted to sleeping in our winter coats to avoid frost bite. The next day they failed to clean our rooms and bring us fresh towels. After two phone calls to get clean towels, we finally went downstairs and got them ourselves. The blankets never did arrive and the heater never did produce heat, just cold air. When the charge went through on my VISA card, they had added on more charges for the rooms. When I called to question why, I was told that because the hotel was completely full that night, the rooms cost more...WHAT! I have been trying to reach the manager to find out why but he refuses to return my phone calls. Needless to say, we won't be staying there again.
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- Also Known As:
- Best Western Plus Evergreen Inn And Suites
- Best Western Plus Evergreen Hotel Federal Way
- Best Western Federal Way
- La Quinta Federal Way
- Best Western Evergreen Hotel
- Federal Way La Quinta