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“Only if you have to” 2 of 5 bubbles
Review of Extended Stay America - Seattle - Federal Way

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Extended Stay America - Seattle - Federal Way
Ranked #7 of 12 Hotels in Federal Way
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Only if you have to”
2 of 5 bubbles Reviewed July 26, 2012 via mobile

Smoking room would not ventilate for two days.
Lacked potions lotions and notions.
Not even a hair dryer!?
People hanging in lobby and parking lot at all hours.
Certainly not a good idea for a family.
Easy access to freeways,restaurants and shopping.

  • Stayed July 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank KrazyKYYOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Seattle - Federal Way, responded to this review, August 31, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

In response to your comments about the ventalation unit, we are in the process of inspecting all in-room ventalation units and are making necessary repairs to ensure that we don't have a repeat of your particular incident in the future. I can assure you that we will continue to maintain strict quality control measures, and would like to thank you for bringing this issue to our attention.

In regards to the concern of guests hanging around the lobby and parking lot at all hours, we have addressed this with our team. While we want all of our guests to have the same home-away-from-home experience, we understand that there are limitations. I apologize for any concern this caused you during your stay and assure you that we are doing our best to ensure this is no longer an issue.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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93 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Extended Stay America - Seattle - Federal Way

Property: Extended Stay America - Seattle - Federal Way
Address: 1400 S. 320th Street, Federal Way, WA 98003
Phone Number:
Location: United States > Washington > Federal Way
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Federal Way
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Seattle - Federal Way 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extendedstay America Federal Way

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