This hotel is apparently primarily for seniors, many people actually live in this hotel. Unfortunately a group of 18-22 year olds are a little too lively for this hotel, as we received a noise complaint upon check in at 3pm in the afternoon!
No hot water for the majority of the stay, and the "breakfast" is coffee, granola bar and muffin.More
BestWestern.com
Taking safety measures
Booking.comTaking safety measures
Expedia.com
While the check-in staff was very friendly and efficient, we were pretty disgusted that there were dirty, wet towels in the bathroom when we arrived and the fridge was un-plugged and pulled away from the wall. It never got cold enough to keep food safe, even by the time we checked out. We had to ask for more towels and new toiletries (since the ones in the room were used) and I had to carry them to the room myself. The bed was made, so housekeeping did attempt to do half their job, I guess.
Thank you so much for taking the time to write a review of your stay with us. I am very happy to hear that our staff was friendly and efficient when you arrived at the hotel. However, I am very sorry to hear that the room you were assigned was not prepared for your arrival, this is absolutely unacceptable. I greatly appreciate you bringing this to our attention; I am sharing your comments with our team and providing additional coaching and training to ensure that your experience is not repeated. If you would like to discuss this further please contact me at ESL@ESA.com. We would greatly appreciate the opportunity to serve you again and prove that your experience was an exception and that this is not a regular experience with us.
Oh my gosh. This place was a life saver. We ran away screaming from the Motel 6 in Everett and called around to try and find a hotel that would take us and our dog. This Extended Stay came to the rescue. The person on the phone helped us make the reservation quickly, the price was good, around $79 (plus a pet deposit) and the room was Beautiful! It was clean and new, there was a full sized fridge and kitchen, a comfy couch and arm chair and a king size bed. We were a little worried when we checked in because there were dogs across the hall barking in their room. But, when the evening came, everything was quiet and we slept great. When we asked for it, we were granted late checkout, and the staff was so nice and accommodating. There was a lot of space to walk my dog and they have a little area with poop bags and a garbage. If we need to stay in the area again, we will definitely stay here!
The team and I appreciate your positive remarks. I'm thrilled our pet-friendly policy was beneficial for you during your stay. Even bettering is reading how well you enjoye dyour clean, comfortable room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
This hotel was selected as it was nearby to the Boeing Factory. The room was well appointed, clean and comfortable. Having a small kitchenette was convenient as the breakfast provided is small and not filling. The free parking was secure and well lit, and close to local shops
Your comments about your stay are much appreciated. I'm glad not only was our location suitable, but you favored your room accommodation and amenities provided, especially the fully equipped kitchen. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
Booking through Priceline, I wonder if I get cruddier rooms. This one used to be an "Extended Stay Deluxe," although quality & cleanliness seems lower now than then.
Friendly staff, easy check-in. A person laying on the stairs early one morning charging a phone, didn't seem like a registered guest. There is a visible young homeless population in the area.
You can hear other guests through walls-doors-floors-ceilings if they are heavy walkers or speak clearly.
This particular visit (room 313), because elongated toilet was installed rather than round, you're not going to be able to close bathroom door without scraping toilet with door. Brown bed skirt had white drip of something. Crumbs on kitchenette counter. Residue of something, soap maybe on bathroom counter. Stove light not working. Have to push-pull hard on room door to ensure it latches.
This is about the same level of cleanliness I've seen for several months now at 112th Silverlake and at the Broadway location. Extended Stay used to be my go-to but lately I find they are not much better cleaned than Motel 6, although they do have kitchenettes without extra fees so are still a better deal than Motel 6.
Thank you for taking the time to write a review of your stay, we greatly appreciate your feedback. I am very concerned about the issues that you mentioned, from housekeeping issues to the noise and loiterers in the stairwell; these are all major concerns to me. Our goal at Extended Stay America is to provide you with a clean and comfortable space to spend your time away from home, I am very sorry that we failed at that mission. As the manager at our Silverlake location, I am using this opportunity to share your feedback with all our staff and provide additional coaching and training to ensure that this is not an ongoing issue. We would love the opportunity to provide you with a better stay the next time you are in town. Please feel free to contact me at esl@esa.com if I can be of assistance to you or if you would like to discuss this further.
My wife and I and our two kids recently stayed here a few days and I must say it's one of the nicer hotels for this part of Everett. The staff were very cordial and professional. The rooms were clean and comfortable although the bed was a bit hard. It also is a very convenient location for the freeway, shopping and restaurants. The couple of exceptions that kind of bothered us was that they didn't have any washcloths available until the second day we stayed which is pretty inconvenient when taking a shower. The other was no remote for the T.V. All in all I would recommend staying here but would hope they understand those little things do matter.
We appreciate you taking the time to write a review and for choosing to stay with us. It is satisfying to read our staff was able to provide you with great customer service and accommodations. Despite the lack of wash cloths and t.v. remote., which has been addressed, I am glad you and your family were able to have an enjoyable experience. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
