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“Very thrifty hotel chain”

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Extended Stay America - Seattle - Everett - Silverlake
Ranked #14 of 22 Hotels in Everett
Reviewed May 21, 2012

Stayed here May 18/12 for $66.00 for the one night
Pros -
Good quiet location,
Room was clean, and up to date.
Our king bed was great.

Cons-
Called the 1800 to book and they screwed it all up, took a while to clear it up after I arrived- Thanks to the Manager to get us our room we originally booked.
Room was small.
Very thrifty hotel chain, no shampoo or cleaning supplies for kitchen.
Had to buy a wine bottle opener because they said they never got it back. Wow $2.
Ever room should have one.
They offer no free breakfast on the weekend??? Makes no sense what so ever
But offer free breakfast on week day.

Would I stay here again? only in a pinch.

Room Tip: Get the rooms with the kings beds. The other rooms, beds are doubles not queens
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  • Stayed: May 2012, traveled as a couple
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2  Thank Hot-Breeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 16, 2012

I recently received a copy of your review of the Extended Stay Deluxe Seattle - Everett. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels location in the future.

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79 - 85 of 95 reviews

Reviewed May 16, 2012

This hotel is nice and clean but there were a few big flaws I didn't like. First is the entry to the hotel. There is only one narrow drive in & out. It has a steep initial entry that caused my Volvo S80 Sedan to bottom out and gave me a scare but luckily all was good. Beyond that, the entry leads out to 112th street just a block off of I-5 and the traffic is usually heavy enough to make getting in or out very difficult. Could have to wait for 5 to 10 minutes on occasion hoping to find the rare polite person to give you space. Unfortunately most people in this area seem to be outrageously rude and none will let you in. To make that worse, I was preparing to enter and thus I was in a position to allow another person to exit before I made my turn and entry and yet that wasn't good enough for the people here. The car behind me could not wait 20 seconds and instead decided to race around through the center turn lane almost causing an accident with the vehicle that was exiting. If you are prepared to put your vehicle and your points on your license at risk then it would be ok to stay at this hotel. Also, if staying at this or any Extended Stay America hotel, check the online offers before checking in. I went in and asked for the rate and they quoted me $69 plus tax. I said it was only 39 on the website. She said that was only for online and asked if I wanted to check-in. She seemed shocked when I said I will be back in a few minutes. I went outside, got online on my iPhone, registered at the better price and returned with my confirmation number within 3 minutes. At that time another person was finishing paying for their room at a total of over $73 when I received the exact same room for only $43. A $30 difference! I didn't have the heart to tell the lady she just threw away $30. Moral is - always check online before assuming you will get the same or better rate at the counter. And having an Internet ready smart phone is even better - you can do it right in their lobby or parking lot (even if they aren't happy about it!).

Room Tip: Since it has an elevator I always recommend the second or higher floors. It adds security and you ca...
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  • Stayed: May 2012, traveled as a couple
    • Value
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2  Thank HighwayHopr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 16, 2012

Thank you for taking the time to review your recent stay at Extended Stay Deluxe Seattle - Everett. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

I am eager to respond to your concerns regarding our hotel amenities. It is our mission to provide a clean, comfortable room at a great rate for business and leisure travelers. To that end, we don't put items like shampoo bottles, shower caps, or face lotions within a room prior to a guest's arrival. That's because although these things are perceived as being "free" at other hotels, you still end up paying for them in your nightly rate. However, given our commitment to your satisfaction, we do have a limited supply of complimentary sundries available upon request at the front desk. Doing business this way allows us to continue to offer great rooms at exceptional rates. I am truly sorry that we were unable to communicate our offering effectively to you before you arrived.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels locations throughout the U.S. and in Canada.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2012

I know this is an extended stay hotel, but it is excellent for short stays as well. Good value, clean rooms, and everything you need for a no-nonsense stay. Would return.

  • Stayed: January 2012, traveled on business
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2  Thank PaulTheTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2011

Not fancy, not new, totally adequate. Comfortable. Stayed because it was close to a conference. Would stay again. Has kitchenette so can save on food.

  • Stayed: November 2011, traveled on business
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2  Thank steveEugene_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2011

This room accomplished what we wanted.... a place to sleep and change our clothes. I question how clean it was as I wiped down the table right after we got there because I spilt a little water from my glass..... the table was dirty. That made me question everything else in the room. The service was good. The room was "ready". The water was hot. It was quiet and the TV worked. The basics with no frills at a decent price.

  • Stayed: October 2011, traveled with family
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1  Thank jashleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2011

We relocated to this area due to my husbands job and the company put us up here for temporary housing. After 2 weeks I have be come so disgusted with this place I decided to write a review. My main complaint is the housekeeping service, which is optional and you have to pay for daily (an additional $5/day). The easiest way to put it is that they don't do anything but replace the towels. There are 2 housekeepers only, one does her job the other grunts and complains and makes you feel uncomfortable. Beds are left unmade (even though the daily refresh service that you pay for states, beds made with existing linens, towels replaced, trash emptied, etc) and on the "7 day complete service" they did not change the linens as promised. Today, after a long day out, we returned to find the beds just as we left them. My husband goes to the front desk to complain about the lack of housekeeping (that we PAID for) and was told "oh there isn't anything we can do about it." What?

Room Tip: We stayed in a queen orignally and upgraded to a king. King room much larger for an extra $5.
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  • Stayed: August 2011, traveled with family
    • Value
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4  Thank jlo394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2011

When I first checked in, the room that I was assigned was very clean but had a very heavy perfume smell. The next 2 mornings I was awakened by the people in the room above me stomping and moving around loudly ( I'm not a light sleeper)- A call to the front desk did get the situation quietened down. I did ask to be moved to another room. That night- or should I say next morning at 3:52 am I was again awakened by the people in the room above me checking in. I called down to the front desk and was told that I needed to be patient as they were just moving into the room. Twenty minutes later, I called down again and was told that it woudl be a little longer before they got quite as they were taking a shower and going to eat first. All I was asking is that they be quite and not stomp. I then went upstairs and BANGED on their door and went down to the front desk in person and demanded that either they or I be moved. I was informed that she couldn't move people around only the manager coudl do that, but since I banged on their door they were requesting to be moved. She moved them and I was then able to go back to sleep about 1 1/2 hrs later.
No hair dryer in room, but available at front desk. Expect to have to walk down to get it yourself.
I do not recommend anyone stay at this facility if looking to get a good night's sleep.

  • Stayed: March 2011, traveled solo
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2  Thank Renee222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Seattle - Everett - Silverlake

Address: 1431 112th St SE, Everett, WA 98208-4821 (Formerly Extended Stay Deluxe Seattle - Everett - Silver Lake)
Phone Number:
Location: United States > Washington > Everett
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #14 of 22 Hotels in Everett
Price Range: $83 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Seattle - Everett - Silverlake 2.5*
Number of rooms: 88
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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Also Known As:
Extended Stay Deluxe Seattle - Everett - Silver Lake Hotel Everett
Extended Stay Everett
Everett Extended Stay

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