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“Nice room poor service!”

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Stay Beyond Inn & Suites
Ranked #1 of 1 Hotels in Elma
Certificate of Excellence
Seabeck, Washington
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice room poor service!”
Reviewed August 13, 2013

Room was provided after the 3pm check in but when we got upto it the housekeeper said it was not cleaned yet. Went back to desk and they just said that we'd have to wait 30 min or so. During this time other housekeeping and desk staff just hung out eating popcorn with no sense of team work to take care of guest. An hour later half asleep (we had only 2-3 hours of sleep the night before) in the lobby I had to go back and ask if it was ready yet and it was like they forgot about us and they called to check. The breakfast bar in the morning was a mess, out of stuff , no paperware and no assistance in sight. Desk staff threw 4 frozen "omletts" in the public microwave uncovered and forgot them for awhile. The staff seemed oblivious to any issues.
Room was clean with a great layout.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wkbrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 14, 2013
I am sorry for the delay in having your room ready and that we were behind on breakfast at the time you came down for it. We do work very hard to try to avoid those things. Between the sold out nights on which you stayed and some unexpected staff absences we apparently were unable to avoid those problems in your case. Please know, as evidenced by virtually all other reviews, yours was the exception. I hope you will consider staying again so we can demonstrate to you the exceptional service that we typically deliver.
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180 reviews from our community

Traveler rating
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    20
    5
    15
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Any
English first
boulder, colorado, usa
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 9, 2013

We chose this hotel to be close to an event. Room was clean. WiFi worked easily.
Breakfast room was terribly small. But since the breakfast was also terrible it worked out OK.
Go down the street a few blocks for decent coffee.

Room Tip: We had a high floor and the room was pretty quiet.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 3dom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 13, 2013
Thanks for pointing out our free Wi-Fi and cleanliness.
You can see pictures of our breakfast eating area online. It actually seats 20 guests with ease at tables and has additional seating on sofas and other chairs. It is in our large and open lobby, but still can feel crowded if all guests decide to eat at once! We also have a large covered patio area with seating in the back, so on nice summer days it can be quite pleasant.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
2 reviews
Reviewed August 9, 2013

Very impressed. Smaller, but efficient room. No refrigerator but we lived! Very modern. The continental breakfast was outstanding and included egg omelets. Breakfast eating area was very small, but we managed.
We would definitely stay here again if we were in the area.

Room Tip: We opted for the 3rd floor to stay away from noise.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MatureCouple2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 13, 2013
Glad you'll be coming back and thanks for the great review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pueblo West, Colorado
Level 6 Contributor
130 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed July 31, 2013

Every once and awhile, I find myself booking a hotel off the beating path. I can honestly say the Guesthouse in was a pleasant surprise. The hotel was clean and the staff was friendly. In the future, if indeed to find a hotel in a remote location. I will definitely check for a guesthouse inn.

Room Tip: Clean hotel
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tom P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 7, 2013
Very glad you found us and tried us. We often get that "pleasant surprise" reaction. Your review will help get the word out!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaysville, Utah
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2013

I was traveling with family from Sweden, four of us to a room. We got in late after a long day of traveling. The room was clean and well maintained. The view from the room was nice. We all enjoyed our stay.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank ut-traveling-mama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 7, 2013
Thanks for choosing us and for taking the time to review us. I hope the family from Sweden enjoyed the Pacific Northwest.
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Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 25, 2013 via mobile

The people that work here are always helpful and friendly. A little noisier than usual this time. Our pet is always welcome and they have a pet run in the back which are nice. Would recommend to anybody that wants a clean, friendly place to stay.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank judirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, August 7, 2013
We are delighted you continue to enjoy your stays and bring your pet with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tenn
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 22, 2013 via mobile

A good stop on a cycling tour of the Olympic peninsula. Helpful staff, clean rooms. No pool, somewhat noisy if you're sensitive to upstairs noises. Within easy walking distance of a Rusty Tractor bar/restaurant (OK).

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duckness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
heritagehotelmgmt, Manager at Stay Beyond Inn & Suites, responded to this review, July 23, 2013
Thanks for cycling to us. Great cycling country through the Chehalis River Valley and the Olympic Peninsula.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stay Beyond Inn & Suites

Property: Stay Beyond Inn & Suites
Address: 800 E Main St, Elma, WA 98541-9353
Location: United States > Washington > Elma
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Elma
Price Range (Based on Average Rates): $
Hotel Class:2 star — Stay Beyond Inn & Suites 2*
Number of rooms: 71
Official Description (provided by the hotel):
As one of the highest rated hotels in Western Washington, the Stay Beyond Inn & Suites Elma is known for comfortable bedding, quality service and reasonable rates. Our hotel offers many features that may be a pleasant surprise. We feature spa suites with kitchenette and large whirlpool tub. Adjacent is our 2350 square foot conference center with catering kitchen. Our free deluxe breakfast includes omelets, waffles, yogurt, fruit and much more. For your safety and security, our interior corridor hotel is equipped with video surveillance, safety deposit boxes, and electronic key locks with dead bolts and privacy bars. Our outdoor parking lot is also equipped with video surveillance. A wonderful picnic area is provided by our large covered patio and gas grills - free for our guests to use. Pets are welcome for a $15 per night, per pet and a dog run is available. ... more   less 
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Also Known As:
Microtel Inn & Suites Elma / Aberdeen Hotel Elma
Microtel Inn And Suites Elma / Aberdeen
Microtel Elma
Elma Microtel
Microtel Hotel Elma

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