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“Not bad, but not best in town” 3 of 5 stars
Review of Holiday Inn Express

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Holiday Inn Express
Ranked #3 of 13 Hotels in Ellensburg
Certificate of Excellence
Seattle, Washington
Level Contributor
228 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
“Not bad, but not best in town”
3 of 5 stars Reviewed January 20, 2013

Not a bad place to stay while in Ellensburg, though I had expected more.

We stayed in the jacuzzi suite, the tub was big and comfy. The room was large and spacious and clean. Had a nice view of the field and stream, which are behind the hotel, which was currently covered in Snow, and ice.

Fresh cookies in lobby in the evening, check in process was quick and easy, and front desk staff were friendly.

The bedding was nice and clean, and a selection of firm and softer pillows, but the bed was not nearly as comfortable as I would have expected, I have had better at Holiday Inn in the past. Wasn't super firm, but wasn't soft, supportive or comfortable by my standards, There are far more comfortable beds in town, for a better nightly rate.

Breakfast in the morning was the best thing. Hot scrambled eggs, bacon, sausage, biscuits and gravy, along with a Pancake machine. Pastries, fruit, breads, cereal, juice and coffee. One of best breakfasts I have seen at a hotel. Breakfast area was well kept, and has a nice fireplace that added to the ambiance.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank KJ9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, August 14, 2013
Dear KJ9000,

Thank you for taking the time to write your review following your recent stay. We are delighted to read you enjoyed the breakfast. However, it is regrettable the bed was not to your liking. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

207 reviews from our community

Traveler rating
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See reviews for
68
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed January 8, 2013 via mobile

The staff was wonderful, but otherwise, this hotel was underwhelming. Passing thru Ellensburg, I looked on TA and got a $95 room with TT&L was about $110. This is an older facility. The hot tub was not particularly hot and the jet controls were inoperable. The room was OK with an old bathtub, but serviceable. I was in a "King Suite". The sofa sleeper was worn and one of the cushions had stuffing coming out. Upgraded linen was negated by worn, small hotel towels. Would have expected more for the money.

Stayed January 2013
Helpful?
2 Thank Rickdube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, August 2, 2013
Dear Rickdube,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. Please allow us to apologize for the issues you had with your room accommodations and any inconvenience you may have experienced. It is regrettable that we fell below your expectations. We assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed January 2, 2013 via mobile

For the reasonable price, the comfort can't be beat!! Impeccably clean, comfortable and accommodating! 2 queen bedroom was perfect for our party of 4. Bedding was soft and crisp, whites were white! Asked for extra blankets and were given clean, white comforters!! Just like home! We felt really comfortable and relaxed. Fresh cookies at reception counter, cozy fireplace and an inviting interior. Clean carpets, bathroom and all amenities were top notch! Staff was attentive and courteous. Would definitely stay again. We wished we could have stayed another night. Our stay was the perfect respit for our long road trip. Pool was warm and clean, hot tub was hot and working!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Missboots2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellensburg, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 29, 2012

My husband and I stayed the night at the HIE in Ellensburg to celebrate an anniversary. We were greeted as though we were royalty upon checking into the hotel. The entire hotel was spotless and very comfortable. We stayed in a room with a King size bed and a jacuzzi tub. The entire room was completely spotless and the furnishings were absolutely beautiful! The customer service was outstanding! I don't want to forget to mention the delicious warm cookies that were served in the evening. The beds, pillows and linens were all very comfortable, We were so surprised in the morning to see a card that was slipped under our door which had been personally hand written by the manager, wishing us a happy anniversary and hoping we had a wonderful stay during our special day. This was above and beyond from any other hotel we have stayed in. If you want excellent customer service, a comfortable and clean place to stay while you are away from home....without a doubt I would HIGHLY recommend the HIE in Ellensburg! Thank you HIE for making us feel very special!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle Washington
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 22, 2012

We made a unplanned stop here because of the closure of Snoqualmie pass due to snow/ accidents. We got one of the last rooms. The room needed some updating and some wall paper repairs. The breakfast was good but the poor girl was kept running due to the huge amount of unexpected guests. We were mostly disappointed at the huge jump in room rates due to the pass closure. The warm cookies were a nice treat to have that evening. We have stayed at nicer Holiday Inn Expresses but it was clean, warm and dry on a very nasty night. The staff was so very friendly and helpful we would stay there again.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank grandmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review, January 3, 2013
Dear grandmom1,

We appreciate that you took the time to review our hotel. I am delighted you mentioned the breakfast was good and our staff very friendly and helpful. My apologies for the disappointment you had with your room accommodation. All of our reviews are evaluated by management, and your review is no exception. We all hope that we will have the opportunity to host you again on a future visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anacortes, Washington
Level Contributor
192 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed November 23, 2012

After a hairy ride through the pass it was nice to get to the comfort of the HIE. Friendly staff, clean and comfy room, the lady who serviced the breakfast bar was most memorable. One of those kind who isn't "missing when everything on the buffet is missing too". She was attentive and very nice, wishing us a great day as we headed out.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank posibility409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tacoma, Washington, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 20, 2012

I stayed in the Holiday Inn Express in Ellensberg, Washington to pick up my nieces for a visit. The room was clean and well kept. The morning breakfast was good. They have a small swimming pool that my Nieces really enjoyed. The staff was very friendly and helpful with local information for good places to eat. Plus, I met folks who were having their 60th High School Reunion. It can't get much better than that for a small college town. I had a great time and would recommend the Holiday Inn Express in Ellensberg, Washington.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Cody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express

Property: Holiday Inn Express
Address: 1620 S Canyon Rd, Ellensburg, WA 98926-9738
Phone Number:
Location: United States > Washington > Ellensburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ellensburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express® is conveniently located off Interstate 90 in the heart of the Kittitas Valley. When it comes to outdoor activities, Ellensburg is in a prime location for things like fly fishing, hiking, biking, horseback riding, and snowmobiling. If you'd rather go shopping or see local art, historic downtown Ellensburg boasts many shops and galleries. No matter the reason for your visit, our committed staff is sure to make your stay comfortable. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Ellensburg
Holiday Inn Ellensburg
Ellensburg Holiday Inn
Holiday Inn Express Ellensburg

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