I recently reserved the wall tents at this facility and could not be more disappointed with the condition they are in especially when they charge $100 per night! I realize I was renting a tent and was not expecting a mint on my pillow...however, I did and should expect a clean and maintained unit.
The tent we were in had a zipper that would not close because it was ripped 1/2 way down. There are rips that you can put your hand thru at two corners and an opening at the top of the wall big enough for a bird to fly in. The floor was also uneven and had a loose board that was at least an inch high at the seam that was very easy to trip over. The fire pits had empty beer bottles in them, cigarette butts were around the site and the trash container wasn't emptied out from the previous guests.
They obviously put all their energy into the lodge but if they are renting and advertising camping facilities, that too should be looked after for guests that prefer to sleep outside rather than at the lodge...after all we are still paying guests!
I am in the service business and would not expect repeat customers if I gave them the service that I just experienced.
I would recommend grabbing a camp site at any of the other camp sites in the canyon before you stay here. I know I will not return and my experience would also keep me from ever staying at the lodge as well.
- Official Description (provided by the hotel):
- The Lodge at Canyon River Ranch is an upscale, rustic lodge with 10, 880-square-foot, two-bedroom condos with fully appointed kitchens, and one and one-half bathrooms, each with a private patio or veranda. ... more less
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