We were impressed by all the positive reviews about CRR on the Yakima River. We just spent several days there. We understand and respect guest management, and wilderness development and accommodations, but we do NOT recommend this place. Of course, there are very few "lodge" options in this region, but our *personal experience* was negative, and we’re not going back.
Yes the building is impressive lodge beam construction, and the overall condo was comfortable. But here are the facts. First, the gas grill was filthy beyond disgusting, and no gas in the tank. [We finally located a different grill unit (also filthy beyond science fiction), and used that tank.] Food, grease, and scum was encrusted all over the grill, the burners, and thick layers of grease was plastered inside the hood, across the controls, and beneath into the cabinets below. The burners were so clogged with epoxified grease and food, only part of the burners would light fire. Second, the TV/DVD equipment was a disaster; the right channel speaker was broken; the satellite receiver would not receive, and the DVD player had no audio out to the speakers. We wasted an hour trying to get this mess to function. Third, the toilets backed up, and with no service on site, we did our own "plumbing" services. Fourth, the dishwasher did not rinse cycle; instead we hand rinsed the soap from the dishes (no problem). Fifth, the coffee maker is a joke; small 3 cup cheap junk machine. Sixth, the construction is lame; we could easily hear neighbors next door –and above us- tromping around, and making noise. Seventh, you cannot find any living soul on premise after 5pm. The only staff is there from 9-5, and they left no service phone or contact info for after 5pm to offer minimal guest service. There is NO one there. Hey, it’s just like Camping!!
When we finally did reach someone - she was rude, defensive, and told us that she "does not do customer service". (doh!) Lastly, it's total BS that CRR shoved their lodge development smack up to the river edge, creating a massive ugly infected eyesore in the gorgeous beauty of the Yakima River Canyon. Had we known the developer had made such arrogant choices to build smack into the canyon area – we would never pay or support any such accommodation. Smart development is easy, but this place is obnoxious and pretentious. This Lodge and Red’s Fly shop are just another tired faux “destination lodge” with obvious failings and poor service, catering to mindless urban snobs who need over-rated Cabernet and invasive presence to preen their Land-Rover sensibilities to be "in the wilderness". Barf. We will not return. Please seek out other options, and support those many great lodges who support smart development in wilderness regions.
- Official Description (provided by the hotel):
- The Lodge at Canyon River Ranch is an upscale, rustic lodge with 10, 880-square-foot, two-bedroom condos with fully appointed kitchens, and one and one-half bathrooms, each with a private patio or veranda. ... more less
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