The problem started after we retired to bed and noticed the heater did not function. By this time it was quite late, we were all dressed for bed/ in bed and didn't want a maintenance person invading our privacy. It was chilly but my husband and daughter fell asleep. I was awaken, (several times during the night/ very early morning) by the cold and searched for an extra blanket inside the room to find nothing. I attempted adjusting the dials thinking I may have made a mistake. I did not! This was confirmed in the morning with the front desk and when maintenance arrived after we got up in the morning. I called the front desk around 4 AM. They offered to send maintenance however like most we didn't want our privacy awkwardly invaded in such a manner. I ran my feet in hot water and got up to put extra layers of clothing on. After breakfast I again addressed the front desk with this issue where a woman responded by stating I should have had maintenance correct it. I responded by saying that we were not comfortable having our privacy invaded in the middle of the night, understandably or at least one would hope!! I am offended at the implication it is our fault we didn't have heat. The hotel is responsible and should be more understanding. We feel compensation is necessary. It is ridiculous we had to freeze through the night at a hotel where we PAY for comfort. As well, I do not appreciate the attitude directed towards me and the complete lack of sympathy and apology. This of course does NOT include the maintenance woman. She was exceptionally understanding, kind and sympathetic most especially when I shared that my 7 yr old daughter was freezing cold when I laid down next to her to warm her up first thing in the morning.
- Official Description (provided by the hotel):
- Located midway between Seattle and Everett and only a short distance from Lynnwood, The Best Western Plus Edmonds Harbor inn is just 1-1/2 blocks from the waterfront and walking distance to restaurants, boutiques, galleries, antique shopping and activities. The hotel is located minutes from the Edmonds Ferry Terminal, Amtrak Station, American Brewing Company, Gallaghers' Where-U-Brew, and Edmonds Center for the Performing Arts. Corporate travleres will be minutes from Compass Courses Maritime Training Center, The Center for Hope, Swedish/Stevens Hospital, Boeing, Lynnwood Convention Center, and Alderwood Shopping Mall. ... more less
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- Also Known As:
- Best Western Plus Harbor Hotel Edmonds
- Best Western Edmonds
- Edmonds Best Western
- Edmonds Harbor Inn