STAY AT YOUR OWN RISK.
A group of friends visiting from out of town decided to take a short trip to Orcas for a weekend and we found Sleeping Sea through an online search. The location suited our purposes since there were rooms to accomodate 11 of us. When we called to book our reservation, the owner/manager - Shana - insisted that we rent 3 rooms given our size, to which we agreed at the rates she provided. Upon arrival she said there were only 2 rooms available. When we asked her about the 3rd room she said it was still being constructed and was not ready for guests - essentially we paid for a room that would never be available to us. She did not offer us any other rooms, nor did we recieve any advance notice of this (the only communication was to ask us to delay our arrival to 530pm). To accommodate the extra people she would drag a futon mattress to accomodate the extra people in the other 2 rooms that were available. At that point we had no choice since we were already on the island.
Upon asking for a refund for the 3rd room after our stay - which cost us over $150, and we fully paid up front - Shana lost her temper and initially refused us any sort of refund or credit, calling our request "comical". Our contract with this business stated we would receive three rooms, and the business did not fulfill their contractual obligations. After several painful emails and a phone call to which the owner yelled at me, we were offered a refund of $50, but only on condition that I volunteer to cancel my contract for the following weekend, during which I planned a visit with my girlfriend. Many accomodations were already booked for that weekend so we would have had to piece together last minute lodging (which the owner must have known). The fact is this owner did not honor the sacred contract with the customer, and her excessively emotional (even irate) responses since then have been shameful for a business owner in the service industry.
If you are looking for a peaceful weekend on Orcas, look elsewhere and don't be fooled by the website, there are plenty of decent accomodations on Orcas Island. We strongly recommend steering clear of this business.
- Official Description (provided by the hotel):
- Sleeping Sea is sure to deliver a family vacation that everyone will love or a refreshing escape for two to relax away from it all. There is always something explore, learn, and take home from your stay. But better yet, lay back and nod off while listening to the sheep graze outside your door or the water lapping the shores. ... more less
- Also Known As:
- Sleeping Sea Orcas Island/Eastsound, WA