I can only tell you our experience:
Left two messages to begin with and it took almost two weeks for someone to return my call.
Booked four months in advance for husband’s birthday for the Sucia Island trip.
Never had one call informing us they no longer do the Sucia Island trip.
Called two weeks prior to confirm and was actually told by female answering the phone “. . .we no longer book that trip but you are still on, you will be the last ones going, congratulations.” She actually said congratulations and that stuck in my mind.
Days prior to the trip I received messages from different people until I finally figured out that we were not going on the Sucia trip but that they had changed it to a day trip out of Deer Harbour without our consent. How hard is it to actually say to someone “ We have stopped going to Sucia, what would you like to do?”
We showed up on time tired from an amazing horseback ride the day before and decided to ask the guide if we could switch to a three hour tourin the afternoon if there was one available? I figured since they were so laid back and unorganized that and since they cancelled our original trip perhaps we could switch out or cancel.
The young guide at Deer Harbor Marina could use some serious people skills. We were met with unbelievable resistance, rudeness and threats to charge us anyway all before I could explain our situation. Wow. My husband actually had to put his foot down to get this person to pay attention fully to my request. We were perfectly willing to be told that there were no openings with no hard feelings. But we were not willing to be charged. I ended up having to call the Shearwater office(wherever that may be) from the Shearwater office at the Marina. Why couldn’t this guide tell us this to begin with? If he had no authority why not just tell us we would have to call the main office?
At this point you may say, I get what I get. We should have just cancelled.
They allowed us to reschedule that day for an afternoon 3 hour trip.
We did not have the same guide. We got a guide who proceeded to label us “The Cancellations” in front of everyone one while she was showing us how to get in the kayak. Oh, and this was after we paid her and included 20% gratuity hoping to still have a good experience. Clearly graciousness is not a part of this woman’s psychological makeup.
I have been canoeing, rafting, mountain biking, snorkeling with paid guides in Chania, Greece, skydiving in Perris California, and more. I don’t need a thirty-two year old who pretentiously lives in a yurt to preach to me her philosophy of life while we are trying to enjoy the water. We are not rich we just try to experience life but I know how people should behave and these kids in charge of kayaking groups need to pull up their bootstraps and behave with a little more patience and class and less arrogance.
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