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“Looking forward to Wine in the Pines 2010!”
Review of Suncadia Resort

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Suncadia Resort
Ranked #2 of 7 Hotels in Cle Elum
Reviewed August 27, 2009

We recently attended the 2009 Wine in the Pines event at Suncadia. The Grand Tasting was one of the most enjoyable tastings I've attended. There were over 40 of Washington's premier wineries, and in most cases the winemakers themselves were pouring (no measured pours here!) and happy to spend some time discussing their wines. Later that evening we attended the Winemaker's Dinner, and in addition to the spirited conversation and great wines, had the most flavorful sea bass presentation I've had the pleasure to eat. We were just there for the day so we didn't stay at the resort this trip, but our whole family enjoyed our stay during the holidays last year. Very much looking forward to a long weekend stay during Winterfest this year!

  • Stayed: August 2009, traveled as a couple
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Thank SlaveToWasabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 19, 2009

We stayed one night at the Suncadia Lodge while we were on a bike tour that passed through Roslyn. We arrived at the hotel at 2:00,hot and sweaty after cycling many miles to be there, and were told that check-in wasn't until 3:00 and our room wasn't available yet but housekeeping was on our floor - they'd let them know that we were waiting - and it would be available any moment. So we went to the bar and ordered lunch and some beers. After and hour we went back to check on the room - still not available. So we said that we'd head to the pool to wait and asked for directions. The very friendly staff person gave us directions to the community center pool a short walk away. So away we went - still in our sweaty clothes and cycling shoes, lugging our heavy bags, in the 105 degree weather to the pool that was about a two block walk away. We were greeted at the pool by very friendly staff people who issued us towels and were explaining things when they were interrupted by "an owner" who berated the poor girls because management had not designated an "owners only" pool seating area and he didn't think it fair that he "subsidize" the use of the pool to non-owners whom were hotel guests. We made our way out to the lovely pool and found chairs (right next to the angry owner) where we stayed for the next hour and a half. Finally, just before 5:00 we decided to make the walk back to the hotel and hope for our room. We were told that our room still was not available - however others were available but they would be a downgrade from our reservation. We asked if a credit would be issued and were told no because we had rec'd a great rate when we booked. We then explained that we had now been waiting 3-1/2 hours, it was well past check-in, we were late for our dinner plans... could she call housekeeping to find out when our room would be ready? She agreed and when she did was told - oops, that room is available! We finally made it to the room at 6:00. The room (a penthouse studio) was lovely, spacious, and had a wonderful view. After getting to the room we stepped out on the balcony and saw that there was a small pool right there on property - not sure why the hotel staff person didn't send us there. It would've saved us a long hot walk and the experience of the angry person who felt that we were invading his pool. The room, while lovely, also had signs of poor construction and wear - cracks and water stains in the ceiling etc. We went to the bar on three separate occasions while we were there and found the staff to be quite friendly and hardworking but the establishment was understaffed so it was impossible to get good service. All in all the property is undeniably gorgeous and the staff friendly. However, at the rate we paid, the operational side of the property was inexcusable and because of that I cannot recommend this hotel. Additionally, I noticed on our bank statement an unexplained $150.00 charge from the hotel. - no idea what that is about. I received a survey in which I asked what the charge was - I rec'd a response from the bar manager requesting additional information about our slow service but no response from management or billing about the additional charge. Come to Suncadia for the golf and beauty but stay at the Huckleberry House B&B for great service and hospitality!

  • Stayed: August 2009, traveled as a couple
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4  Thank I_wanna_go_to_Hawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

My 2 girlfriends and I stayed at Suncadia for a 'Girls Getaway'. Don't expect much for the price you pay. Not once did we see an attendant at the Lodge pool. There were towels laying everywhere and broken chairs that we had notified the front desk about, but they never came to remove or fix. We reserved a King suite with village view and ended up in a handicap room where, for example, closet dowels were beneath waist height and so our dresses hung on the floor. There was no view of anything; our deck had 3 walls about 7 feet tall that were impervious and if you stood on a chair to peek over the walls, you got the view of the roof of the adjacent building that had a huge fan kicking all night long, so very noisy. Service at the restaurants was awful, and the one pool is a hike to get to and the other pool is far enough from the Lodge that you can't get any service for drinks, food, or even towel pick-up every few hours. It just isn't worth the money. You would expect some attention to detail at a place like this, but none whatsoever. Also, there is absolutely nothing to do at night - so plan to bring a good book and tend to yourself for just about everything. I can go on about unpleasantries, but you get the drift...

  • Stayed: August 2009, traveled with friends
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3  Thank MaiaSpring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2009

We found this fantastic resort quite by accident. Our family scheduled a wedding in the area and we decided to stay in the "nice" resort the next town over. What a great decision that was.

LOCATION: quite spectacular. Before our trip we had checked Google Maps to see what the resort looked like. Unfortunately, the map showed a big grassy field. So, we were somewhat concerned. But when we drove through the wonderfully manicured forest landscape on the way to the Lodge, our fears were soon washed away. Yes, it's in the middle of the forest about 60 minutes outside of downtown Seattle. But you'd never know it. The view and landscape is serene, picturesque, and tranquil.

LODGE: overall wonderfully appointed place, even down to the small details. The lobby is warm and inviting with comfy chairs, lovely art on the wall, while the piano played in the background. The lodge is quite large, so our rooms were a nice walk down three hall ways.

ROOMS: again, nicely appointed room with comfy bed, kitchenette, sleeper sofa, desk, flat screen tv, and large bathroom. I'm quite picky about beds, pillows, and sheets. But these did not disappoint. There is free wireless all over the resort, so we easily hooked-up our laptops and were connected to the internet with ease.

STAFF: the staff was super helpful when checking in. We did check-in early, about 2pm which is two hours earlier than the official time. So they did quickly get our room ready. The housekeeping staff was a bit slow and not as thoughtful as could have been. This was OUR ONLY CON -- that overall the place is staffed with younger, inexperienced kids. And it really showed in the vibe of the staff. They just didn't have the quality level yet. But, give them a few years and we're confident that will be fixed. For example, the room did not get cleaned until 4pm. And, they forgot to give us shampoo/soap. So we had to go track them down ourselves.

KID FRIENDLY ACTIVITIES: our seven year-old daughter had the time of her life on the water slides. WOW. Those slides are a highlight! She said the water was warm and comfortable. We rented bikes and took a fantastic bike ride through the manicured paved trails. The bike rentals are only $15 for two hours, which is a nice deal. You can also rent kayaks or mopeds. Just remember that the slides are only open from 1 to 5pm.

RESTAURANT: we ate at the main restaurant Portals. We were always seated right away. Even when we showed-up with nine people. The food is good, but not exceptional. Again, very well appointed with nicely designed table settings and decor. The wait staff remembered our names from the previous day. CON: one breakfast wait staff was sub-par, but seemed to be having a bad day. She just didn't help us much.

SMALL EXTRAS: some rooms come with a washer/dryer inside the room. Ours, however, did not. But housekeeping gave us detergent and we used the free laundry room on the 1st floor. It's a nice extra for sure. Free wireless all around the property. The living room was appointed with two computers for us to use that are hooked-up to a printer. So we could print out our tickets with ease.

TIPS: bring food. You'll have a full kitchen in your room. So we saw people valeting with COSTCO sized assortments of food. And, we saw lots of cases of beer. The main down of Roslyn was super small and didn't look like much. Our tip would be to stay in the resort as much as possible. This would be a great place for a wilderness wedding as well. Also, looked FABULOUS for golfers. A haven for sure.

DOGS: bring your dogs if you can drive to this area. They had just as much fun as the humans on the trip! Anywhere that dogs are welcomed is a gem in my mind.

  • Stayed: August 2009, traveled on business
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1  Thank Sashu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2009

Suncadia's setting, buildings, rooms, and amenities are quite lovely, even luxurious, as long as you don't require anything from the staff. We enjoyed our room, the comfortable bed, the kitchen and bath amenities, and the lovely eastern WA surroundings. However, if you require anything beyond that and must interact with a human in order to do so, prepare to be disappointed. They are friendly, but they promptly "forget" what you've asked for. The wood floor at the entrance to our room was dangerously slippery. We asked that housekeeping be sent to address the issue, but this was never corrected during our several-days stay. Bell service was slow upon our arrival, and our room was not ready. The small coffee shop is closed between 11 am and 4 pm - exactly the time I'd like to order tea or a cold drink. Service at the Portals Restaurant was dismal. Again, although friendly, we had to ask for cream, additional cold water or coffee/tea service was never offered, our sandwiches and salads took almost 40 minutes to arrive, dessert was never offered, and the check was presented without acknowledgement of this or asking if there was anything else we needed. The server at the Grille offered to locate a late-night ride for us to the main lodge, and then couldn't figure out how to actually accomplish this, so we walked along the extremely dark road. Room service was adequate, but as another review mentioned no tea was available in the room. Several servers were unfamiliar with the contents of meals when asked regarding allergy concerns. When asked to be directed to a house phone, I was given instructions to a nearby lounge in which there was a phone but no contact list for the hotel phone numbers (I was trying to reach the spa). In summary, Suncadia is lovely, but unfortunately the calibre of staff performance suggests lack of training. Management must take responsibility for training their staff to serve the customer first, and then give them the tools to do so. Friendly is good - ability with class is even better. Otherwise, Suncadia will only be a good idea that never really took off. At these prices, Destination Hotels could take a page from the Four Seasons staff training manual.

  • Stayed: July 2009, traveled on business
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1  Thank WkndAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2009

Beautiful lodge building and our one-bedroom suite; probably great place if you like golf. Restaurant v expensive and not great value - portions fairly minimal. The pool and pool/fitness complex were the highlights for us w/our 2 young children; tho' opening hours were a little minimal (shut at 7 pm). Valets almost agressive in their 'helpfulness' - esp. at arrival time. I found the resort a little soul-less ...

  • Stayed: July 2009, traveled on business
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1  Thank WannabeTravelMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2009

My husband and i picked Suncadia for our anniversary destination and we were very disappointed. Let me start off by saying it is really expensive!! When you pay this kind of money you expect there to be something to do. Absolutely no nightlife. Some piano music or some kind of entertainement on saturday night would have been nice. We actually left the property to go find something to do in Roslyn (sad to have to leave a such a high priced resort). The weather was so windy that you couldn't do a thing, and everyone there says it is always windy. There is no store there so if you want a bottle of water your out of luck. We tried to eat dinner at Portals on saturday night and were turned away "they were full" and it was obvious that they were not. We heard numerous negatives while we were there. I would NEVER go back.

  • Stayed: June 2009, traveled as a couple
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5  Thank logeybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suncadia Resort

Address: 3600 Suncadia Trail, Cle Elum, WA 98922
Phone Number:
Location: United States > Washington > Cle Elum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Cle Elum
Price Range: $276 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suncadia Resort 4*
Number of rooms: 272
Official Description (provided by the hotel):
Suncadia offers a wide assortment of catering menus for large & small events. ... more   less 
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Also Known As:
Suncadia Hotel Cle Elum
Suncadia Resort Cle Elum

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