We tried to like it. We really, really wanted to be that family who goes to Suncadia all the time. We wanted our child to have fond memories of vacations spent there. But every time something went wrong, our resolve lessened until (on this last trip), we finally admitted that something just wasn't working at Suncadia.
There is a huge disconnect in communication between the staff at the front desk, the managers, and the maintenance crew. Rooms seem run down, and we had a lot of problems with housekeeping and several appliances in disrepair.
The staff generally seems uninterested and I felt like nobody really felt a sense of ownership. For example, at the bar, I ordered several meals for my family and told the server we would be in the Den (game room) at the table. We had seen other families have dinner delivered there on previous nights while the kids played games. The waitress just looked at me and said, "Well, can you come get it yourself? That's kind of far for me to walk." Wow, okay. No big deal, I guess. But see, everything was like that on this trip. What worked one day, didn't the next. It's like you were at the mercy of whoever happened to be working. A couple of times we called the front desk to ask about pool hours or tubing hill hours of operation, and the attendants "didn't know offhand", and told us to check in our hotel room book. My wife and I kept saying, "It's okay, no big deal." Until finally (after housekeeping failed to clean our room, yet again) we realized things just weren't okay.
We aren't going back again. There are too many other places: coastal towns, beach front hotels, island resorts just in the state of Washington alone, that offer better service, more attentive staff, and more cost affective vacations. For an easy family getaway, we'll be choosing one of those in the future.
- Official Description (provided by the hotel):
- Suncadia offers a wide assortment of catering menus for large & small events. ... more less
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- Also Known As:
- Suncadia Hotel Cle Elum
- Suncadia Resort Cle Elum