My family stayed at Suncadia on a living social deal, so I did not expect a prime room. Our reservation was for a "resort view" room. We were assigned to a room with a view of a resort wall. Not a half wall either, it was not possible to see over the wall. I expected a territorial view of the resort, not a view of the resort itself! I was not thrilled with the idea of spending two nights looking at a wall, so I asked for a different room. After some delay we were given the option of changing rooms - for a fee. Despite the half occupancy of the resort, apparently our only option was to pay for an upgrade.The upgrade fee was modest but the experience was reminiscent of a bait & switch routine. We decided to move our things rather than use a bellhop this time & on the second trip to the "old" room, the key did not work. We discovered the room had been immediately rented to someone else with some of our belongings still inside (had to be no more than 15-20 min. after given second room)! We had not been contacted to confirm all of our items were out of the room. I was told the room was called in an attempt to reach us, but since we were moving, we were not by the phone.
Not a big fan of the pool area - too small, not enough ventilation, and the stairway up to the waterslide is in horrible disrepair. I slightly opened the bifold door to the outside behind my chair to escape the overpowering chlorine fumes, but I was told no one could open any of the doors. Kids had fun at the pool, me not so much!
The resort is expensive. Room service pizza and four drinks totaled $40 (the Portals restaurant is yummy but expensive as well). Be prepared to pay extra for most activities, but the S'mores (which were delightful & a nice touch) were available at no additional charge. The room was nice with the exception of the broken down couch cushions & mattress (kids opted to sleep in chairs rather than the uncomfortable mattress on the pull out sofa) and a chair that appeared to have been attacked by a dog in the recent past.
I had an unexpected surprise waiting for me when I checked out. At the beginning of my stay I was told the resort credit could be used to pay for the room upgrade, but upon checkout I discovered I was "misinformed". The desk clerk's response to my inquiry was to deny our conversation. Also, don't expect an accounting of the use of the resort credit, it will not appear on the statement. The biling issue was resolved (after I asked to speak with a supervisor) but left me with a really bad feeling - and no desire to return. I spent a significant amount of money on our getaway but felt that I paid way to much for a lackluster weekend.
I like the concept of the resort but the execution is lacking. I had heard great things about the resort but walked away wondering what all of the fuss was about.
- Official Description (provided by the hotel):
- Suncadia offers a wide assortment of catering menus for large & small events. ... more less
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- Also Known As:
- Suncadia Hotel Cle Elum
- Suncadia Resort Cle Elum