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“Spectacular accommodations, but the wind .....” 4 of 5 bubbles
Review of Suncadia Resort

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Suncadia Resort
Ranked #1 of 7 Hotels in Cle Elum
Certificate of Excellence
Washington, DC
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Spectacular accommodations, but the wind .....”
4 of 5 bubbles Reviewed September 19, 2011

We went in late August. We were upgraded to a one bedroom suite, which is really fantastic. The views across the ridge from the balcony were spectacular. The food was very good, and the wine list was decent, heavy on Washington wines, which I like. The decor throughout was lovely. The staff were incredibly friendly and aimed to please, but they often lacked correct information and had not received proper training for a property at that level. However, I would reiterate that what they lacked in training and information they made up for with smiles. The spa was great, too. My only real complaint had nothing to do with the property itself, but with the wind, which was relentless. When it was 85 degrees, it was tolerable, but the next day when it was 65 degrees, the wind was so chilling. It blew non-stop, all day and all night. We weren't there with our child, but the place was really family friendly, and the kid's menu was one of the best I have ever seen anywhere. If it weren't for the wind, I would definitely go back.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank scubaelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Richmond BC Canada
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed September 17, 2011

4 adults and 3 yr old visited mid-August 2011. Upon arrival, our room at Trailhead Lodge was not ready and staff were totally unhelpful in this regard; no suggestions for what to do as we waited and incorrect directions for where we should park. Only steeply priced coffee and tea available (suggestion: free coffee/tea/water in your lobby is a cheap but welcoming plus). Had to rent a bike for 24 hrs as the shop was closing at 4. Pool only open to kids at 10am (hey staff, they get up early, let'em in at 8:30 or 9). Fabulous children's playground, golf was excellent and green fees cheap, pool is lovely but you have to drive to some amenities as this resort is spread out; road signage is terrible, plan to get lost. Room was spacious and clean but already showing wear. Food at golf course cafe was bad and expensive and offered few healthy choices in a resort that is all about healthy activities. The place is beautiful and offers lots of activities for people who like the outdoors; the staff were almost all cheery but poorly trained for the level this resort aims to meet. Very expensive accommodation compared to other similar resorts (with far better service and food) in the Pacific Northwest, .

  • Stayed August 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank juliehn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
1 review
5 of 5 bubbles Reviewed September 17, 2011

We were given a golf outing as a gift. We stayed at the Lodge and were very pleased with the size and decor of our room. Our dinner at Portals was outstanding. It rivaled any good restaurant in Seattle. We golfed at the new Rope Rider course, and while the driving range was not completed, we enjoyed the course. It is a course that those with higher handicaps can enjoy. We do not have young children, but from what we could see, the amenities for younger kids at Suncadia would make for a very nice, family outing.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maple Valley, Washington
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

This was a last minute; get out of town trip for me and my husband, 13 and 2 yo. We stayed in the Lodge Studio with 1 king bed and 1 pull out sofa sleeper-no fireplace-village view. Checked in 5pm on a Saturday and checked out the next morning. We loved how the lodge brought us back to nature-picturesque views everywhere, minimal landscaping to preserve the beauty of the area, lots of activities for kids and adults, and an abundance of trails all around the property. We did an early morning jog, took a yoga class at the fitness center, ate at the outdoor grill, roasted smores on a patio table underneath all the stars, swam in the indoor and outdoor pool, went down the waterslides, and worked out in the fitness center. The lodge truly promotes an active lifestyle for families and granted we were busy, the trip was very relaxing.
The room is fully equipped with a large shower/tub, comfortable bed. We cooked breakfast in our room as all utensils are provided. My 13 yo slept on the pull out sleeper and she didn’t complain about it, so it wasn’t as bad as we thought it was going to be. The detail of work and overall design is impressive and inspiring. The front desk was nice and helpful.
Now for some minor disappointments: one of the monthly dinners was cancelled (Crown Royal), the little tikes buffet was cancelled, and 3 different employees gave us 3 different times when the slides were going to close (and it was early-6pm on a Saturday night)

Other than that, I highly recommend the lodge. We plan on going back.

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gogoeverywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

Just spent a fantastic weekend St this resort. Amazing amount of activities offered and the staff could not have been friendlier or more helpful. Rooms with fantastic views and upgraded amenities. Fairly pricey.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank srbohneman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 10, 2011

This resort is so relaxing, you will be in heaven. Gorgeous views, lots of trees. Staff is extremely friendly. Portals has excellent food. Restaurants at resorts aren't always top notch for quality, but this food compares wonderfully to most high quality restaurants in Seattle. Food at the Swift Water Winery was delicious as well and they have a great patio with sun and shade. I would highly recommend staying here for a special occasion - or just to get away for the weekend. It was as relaxing as Hawaii, just minus the ocean. ;-)

Room Tip: I loved rooms on the Lodge's Floor 2 because they have a patio and you can walk out onto the gra...
See more room tips
  • Stayed September 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank delish_food_only_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 10, 2011

The grounds of Suncadia are beautiful. I have a feeling that if the economy didn't crumble as it did then this resort area would be too overdeveloped. The way it sits now is still very natural. My family and I stayed at the Lodge during a business retreat. My daughter loved both pools; the private one at the Lodge and the "community" type with large water slides down a trail. The Lodge pool was quiet and small, a contrast from the fitness facility ("community") which was extremely overcrowded and noisy. Not too many complaints except for some service issues: no one at the front desk for minutes upon arrival with many other families waiting to check in, unfriendly staff wondering halls avoiding eye contact, and snooty spa "girls". Be sure to check over your bill before leaving. We had a discrepency which took a while to clear up. Also, make sure all your belongings are safe and secure. Our camera came up missing (last time used was in our room) and I contacted lost and found; nothing has come up--suprising!!

  • Stayed August 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Onesummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suncadia Resort

Property: Suncadia Resort
Address: 3600 Suncadia Trail, Cle Elum, WA 98922
Phone Number:
Location: United States > Washington > Cle Elum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Cle Elum
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Suncadia Resort 4*
Number of rooms: 272
Official Description (provided by the hotel):
Suncadia offers a wide assortment of catering menus for large & small events. ... more   less 
Reservation Options:
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Also Known As:
Suncadia Hotel Cle Elum
Suncadia Resort Cle Elum

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