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“Good Hotel”

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Best Western Snowcap Lodge
Ranked #2 of 7 Hotels in Cle Elum
Certificate of Excellence
Cheney, Washington
Level 6 Contributor
169 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Good Hotel”
Reviewed August 25, 2014

this is the second time we have stayed here on the way to Drs. appt. in Everett. The only complaint I have with this stay is that the bed was very firm and seemed very high off the floor from the room we stayed in before.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Debby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, November 13, 2014
Hi Debby! I am so happy you came back to see us again! We do have a couple rooms with lower beds that may work better for you. Next time do not hesitate to let the front desk know if there is anything we can do to make your stay here with us more pleasant. Hope to see you again next time you are passing through. We love all our guests here but returning ones do hold a special place in our hearts! Until next time, have a fabulous day!

Desi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
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    45
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134
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Solana Beach
2 reviews
Reviewed August 22, 2014

Nice hotel in Cle Elum, Washington, located on main street, off the highway, near several fast food restaurants and a grocery store. You can also walk into town from here. Nice views of lots of pine trees and mountains. Nice breakfast and good amenities for this type of hotel chain.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kathryn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, November 13, 2014
Thank you so much for taking the time to write such a pleasant review. I am so pleased we could accommodate you here in our little mountain town. We would love to have you back again. It is beautiful here when it snows too! Hope to see you soon!

Desi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cle Elum, United States
1 review
Reviewed August 22, 2014

The rooms are very clean and have an updated look. Hotel staff was kind and professional. Great value for the price! I would not hesitate to stay there again. They offer a government rate with proper ID.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sheri S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, November 13, 2014
We are so glad you enjoyed your stay with us here at the Snowcap Lodge. Reviews like yours are what I love to read on here. Thank you and we hope to see you again soon!

Desi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puyallup, United States
2 reviews
Reviewed August 11, 2014

We stayed here to attend a concert at the Gorge. It was very clean. Staff were helpful and friendly. It was in a nice location. The pool was clean and nice size. Breakfast not the best, but par for a continental breakfast. Bed was ok, my kid thought it was comfortable, but not good for sore backs.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Petrina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, November 13, 2014
Thank you for your kind review. We value the opinions of all our guests here at the Snowcap Lodge and take into consideration all concerns and ideas for improvement. I am currently in the process of revamping our breakfast so hopefully in your next review you can rave about the fantastic feast we strive to provide. Next time you are passing through town be sure to stop on by.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penn Valley, California
Level 6 Contributor
207 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed August 7, 2014

Our room was spacious and spotless with a very comfortable King sized bed. We were greeted warmly at check in and offered our choice of cookies which were very tasty. High speed internet and a great flat screen with good reception and a huge array of channels. Spacious bathroom and vanity area. Much cheaper than staying in Ellensburg which is a short drive away. Room was $105.29 AAA rate without taxes. Free parking. Lots of options at the continental breakfast as well.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank minic00per
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, August 11, 2014
Thank you so much for your wonderful review of our property. We are thrilled when guests love it here! We take a lot of pride in making sure our hotel is up to the highest standards for our guests. We appreciate you taking the time to fill out this survey as well to spread the good word about us. We can't thank you enough! Please come back and see us again soon!

Desiree'
Best Western
Snowcap Lodge
509-674-0200
frontdesk@snowcaplodge.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 4, 2014

Reservation asked for 1st floor room - on arrival offered second or third floor and had to ask for 1st floor; Lumpy bed cover - all the filling clumped up so not functional - see picture; frayed towels (the towels provided for shoe wiping were of better quality) - see picture; poor air conditioning during the night; slow wi-fi; inedible eggs at breakfast - watery, yellow liquid pools - see picture; had I not checked my receipt, I would have been over-charged $100. Clerk didn't notice I had presented two BW Reward cards at check-in.

Room Tip: First floor noisy from upstairs walking. Do not give the clerk a Best Western rewards card at check...
See more room tips
  • Stayed August 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Phalcor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, Front Office Manager at Best Western Snowcap Lodge, responded to this review, October 29, 2014
First of all thank you for filling out this survey. We value the opinions of all our guest here at the Snowcap Lodge and will use this to further better the experience we provide to our guests.

I do not know why you would have been offered a 3rd floor room as our property is only 2 floors. I do apologize you had to ask for a first floor room, It is customary of our front desk agents to ask which you prefer at check in based on availability. The way our reservation systems work you book a room type, not a specific room number. In the future if you put in a request at the time of making your reservation we will do our absolute best to make sure you get in the room you desire.

During the warmer months we do remove the fillers from our duvets which is why it may have looked slightly lumpy during your stay. There should not have been anything in the top duvet to clump up but I will be sure to check with the head of housekeeping to insure we do not run across this problem again. Our housekeeping staff is very detail oriented on the regular and I apologize for the oversight of a "lumpy bed cover".

We regularly go through our towel inventory and remove items that are worn or frayed as pictured in your review. I do apologize this one was not caught before your stay. We are a community surrounded by wonderful outdoor activities so the "rag bag" is a convenience we provide to eliminate staining our good towels. Our own little way of recycling.

The yellow liquid in the eggs was simply butter. That particular batch had just not been thoroughly mixed when placed into the warmers for breakfast. I will be sure to go over with my morning staff proper procedure of putting food out to avoid this being a problem again.

Unfortunately WiFi in our small little mountain town is not always up to par. I assure you we are in the process of upgrading our current internet settings to better accommodate all our guests in the future.

As far as checking out and the travel card mishap I sincerely apologize as I was actually the one who did check you out. Amidst training new employees in the heart of our busy season unfortunately there are mistakes. I have since trained all new hires personally. I assure you we would have caught the mistake at shift close and would have rectified it and followed up with you to apologize as well.

I do regret your decision to not return to our property but if you ever change your mind we will welcome you with open arms. Our goal with every guest is to provide the experience they are hoping for. I hope you give us the chance to show you what we are really about and provide you with the exemplary customer service Best Western's around the world are known for.

Kindest regards and best wishes from the Best Western Snowcap Lodge Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, United States
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 4, 2014

Reservation asked for 1st floor room - on arrival offered second or third floor and had to ask for 1st floor; Lumpy bed cover - not functional; frayed towels (the towels provided for shoe wiping were of better quality); poor air conditioning during the night; slow wi-fi; inedible eggs at breakfast; had I not checked my receipt, I would have been over-charged $100

  • Stayed August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Snowcap Lodge

Property: Best Western Snowcap Lodge
Address: 809 W Davis St, Cle Elum, WA 98922-1086 (Formerly Best Western Plus Snowcap Lodge)
Phone Number:
Location: United States > Washington > Cle Elum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Cle Elum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Snowcap Lodge 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Discover this Cle Elum, Washington hotel offering warm and comfortable accommodations near the Cascade Mountains.Welcome to the BEST WESTERN PLUS Snowcap Lodge where the service is friendly, the amenities are top-notch and the accommodations are comfortable and affordable. The hotel offers convenient access to many local attractions, shopping and dining options in and around Cle Elum. Guests staying at this Cle Elum Best Western hotel will enjoy pristine guest rooms featuring granite rain showers, double pillow top mattresses, goose down comforters and pillows, cable satellite television with HBO® and free high-speed Internet access. A complimentary deluxe full breakfast is served every morning. To help make life on the road in Washington more comfortable, the hotel comes equipped with an indoor swimming pool for relaxing. Guests traveling to Cle Elum on business will also appreciate the variety of business services available including a business center.The BEST WESTERN PLUS Snowcap Lodge is close to where travelers want to be while visiting the Washington area. An outdoor lover's paradise, guests of the hotel can enjoy a round of golf at the newly constructed Arnold Palmer golf course just five minutes away, spending the afternoon bicycle riding or taking a leisurely hike through the Cascade Mountains. For those travelers looking for more excitement, some of the best swift water rafting and fly fishing are just minutes away from this Cle Elum hotel. Within an hour drive, guests can be touring the abundant Washington wine country. This BEST WESTERN PLUS Snowcap Lodge frequently hosts guests staying in Cle Elum to attend area Antique Car Shows or the Courage Classic Bicycle Run.The friendly, helpful staff at the BEST WESTERN PLUS Snowcap Lodge is ready to ensure a comfortable and memorable stay at Cle Elum, Washington. ... more   less 
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Also Known As:
Best Western Cle Elum
Cle Elum Best Western

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