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“Wedding Hotel”

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Best Western Snowcap Lodge
Ranked #2 of 7 Hotels in Cle Elum
Certificate of Excellence
Bothell, United States
1 review
“Wedding Hotel”
Reviewed June 9, 2014

Overall good experience,staff was friendly and check and check was timely. Stayed for a wedding over at the Winery. Rooms clean, only issue was with the bed in our room, sagged in the middle. Overall good

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deborah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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    44
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
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English first
Sequim, Washington
Level Contributor
168 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed June 7, 2014

I had not stayed at this facility before, We moved from the area na recently returned and were pleased at the quality of this new hotel in Cle Elum. Staff is excellent, Breakfast was above average, the room was great. I shall return many times and this is in my opinion the best stay in Cle Elum.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
269 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
Reviewed June 4, 2014

I was lucky there was a last minute cancellation, so we were able to get a room after a long day on the road. We rolled in pretty late, and were very tired. Room and property were clean, and well kept, grocery store and food options in walking distance (more on this later).

The beds were average, not as plush as other local Best Western Plus locations in the region. Bedding otherwise was good.
NO ELEVATOR, so if you have lots of gear, you are stuck dragging it up the stairwells at either end of the building.
Breakfast was pitiful, the ran out of gravy for the biscuits, and then out of eggs, and they could not even go across the street to safeway to get even some temporary stock for a day or two. This ended up being a good thing as we discovered The Cottage Cafe down the road.

Taco Bell next door locked up 10 minutes earlier than their lobby hours are stated, so we had to cross over to Safeway to get something for a late dinner, as we did not want to drive anymore.

Check in and check out were easy, no issues there. I may consider staying here again, if I am need of a stop before heading over the mountains.

  • Stayed May 2014, traveled as a couple
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Helpful?
1 Thank KJ9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 29, 2014 via mobile

This is the newest lodging in Cle Elum. Breakfast was good. Eggs, sausage, biscuits and gravy, and waffles. The bed was comfortable. It's convenient to the freeway. There was a rain showerhead though I was afraid i might get hit with cold water so I didn't use it. Staff is all very nice. I'll stay here again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sandyss77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2014

If you need a place to get away from it all and decide Cle Elum is that spot make sure and stay at the Best Western Plus Snowcap Lodge. The rooms are clean and the beds are made for resting a weary head.

The showers have two shower heads so you get the feeling you're standing under a waterfall.

We've stayed there when visiting friends in Cle Elum and unexpectedly when Snoqualmie Pass was closed. Every time we appreciate the service and what the hotel has to offer.

  • Stayed November 2013, traveled with friends
    • Value
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Helpful?
Thank AnneM0523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
University Place, Washington
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 27, 2014

I stayed at the hotel many times, and everything was fine until there was a problem. I checked in late, and went to the room and went to bed. it was the middle of the summer and very hot outside and didn't cool down at night. We woke up at 4 in the morning, sweating and so hot and stuffy. We had set the air conditioner. I called the front desk and they asked if we wanted to move rooms, which is funny because they said they were full when checked in. They said the air conditioner was broken. They didn't tell us that at check in. We had a lot to do the next day and were so tired,the day was miserable. We heard 3 different stories and they offered to take $30. off the bill. They knew the air conditioner was broken and didn't tell us, so we can make the choice of staying in it, then found out there were other rooms they could have put us in that the air conditioner did work! We stayed one night. They took the $30. off and when we got the statement for the charge card found out they charged us for 3 nights, one with the 30. off the other 2 full charges. We called too many times to count and didn't even talk to the manager for almost a week. It took a month to resolve and have one charge with the $30. off. The customer service is an F, I called the main offices and they were horrible too!! For someone who was staying often, they should have offered a free night, in my opinion. They have lost my business and will I will never stay there again. I have been to Cle Elum many times since and have stayed elsewhere. They lied many times, and as someone who stays at many hotels, this one had the worst customer service of any hotel I have ever stayed in. I would stay anywhere besides here, and would rather sleep in my car then go back here. I would NOT ever recommend this hotel.

Room Tip: Never stay here.
See more room tips
  • Stayed July 2013, traveled on business
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Review collected in partnership with Coast Hotels

Helpful?
4 Thank Carole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaverton, Oregon
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 27, 2014

The reservation was totally wrong - they had given away accessible King with roll-in shower- and after refusing Queen accessible was taken to I was given a standard King non-accessible room. Breakfast food was cold and they ran out of eggs-even with a Safeway store across the parking lot/ street. We love Best Western Plus and Premium as they have better quality and standards- usually. This Best Western does not deserve a Plus rating - drive up to Wenatchee and stay at the Holiday Inn Express= Great rooms, staff, breakfast, dinner and late evening cookies free plus Starbucks in the parking lot. We have stayed here past 4 years. Alternate is Alpenrose Inn in Leavenworth - great Breakfast and evening treat.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
3 Thank Kathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Snowcap Lodge

Property: Best Western Snowcap Lodge
Address: 809 W Davis St, Cle Elum, WA 98922-1086 (Formerly Best Western Plus Snowcap Lodge)
Phone Number:
Location: United States > Washington > Cle Elum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Cle Elum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Snowcap Lodge 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Discover this Cle Elum, Washington hotel offering warm and comfortable accommodations near the Cascade Mountains.Welcome to the BEST WESTERN PLUS Snowcap Lodge where the service is friendly, the amenities are top-notch and the accommodations are comfortable and affordable. The hotel offers convenient access to many local attractions, shopping and dining options in and around Cle Elum. Guests staying at this Cle Elum Best Western hotel will enjoy pristine guest rooms featuring granite rain showers, double pillow top mattresses, goose down comforters and pillows, cable satellite television with HBO® and free high-speed Internet access. A complimentary deluxe full breakfast is served every morning. To help make life on the road in Washington more comfortable, the hotel comes equipped with an indoor swimming pool for relaxing. Guests traveling to Cle Elum on business will also appreciate the variety of business services available including a business center.The BEST WESTERN PLUS Snowcap Lodge is close to where travelers want to be while visiting the Washington area. An outdoor lover's paradise, guests of the hotel can enjoy a round of golf at the newly constructed Arnold Palmer golf course just five minutes away, spending the afternoon bicycle riding or taking a leisurely hike through the Cascade Mountains. For those travelers looking for more excitement, some of the best swift water rafting and fly fishing are just minutes away from this Cle Elum hotel. Within an hour drive, guests can be touring the abundant Washington wine country. This BEST WESTERN PLUS Snowcap Lodge frequently hosts guests staying in Cle Elum to attend area Antique Car Shows or the Courage Classic Bicycle Run.The friendly, helpful staff at the BEST WESTERN PLUS Snowcap Lodge is ready to ensure a comfortable and memorable stay at Cle Elum, Washington. ... more   less 
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Also Known As:
Best Western Cle Elum
Cle Elum Best Western

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