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“Excellent Stay” 5 of 5 bubbles
Review of BEST WESTERN Snowcap Lodge

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BEST WESTERN Snowcap Lodge
Ranked #2 of 7 Hotels in Cle Elum
Certificate of Excellence
Snohomish, Washington
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent Stay”
5 of 5 bubbles Reviewed April 23, 2012

My wife and I went there for a weekend getaway, not to be disturbed and get some needed work done. It was enjoyable, refreshing and quiet. The staff were very accomodating and courteous. Whenever I needed anything they had what I needed and provided it without hesitation. I did wonder why this was not a "Premier" BW, to which I was advised because they didn't have a restaurant on site. Vey enjoyable and will stay again.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JamesB17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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333 reviews from our community

Traveler rating
    162
    102
    41
    17
    11
See reviews for
116
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50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Redding
1 review
5 of 5 bubbles Reviewed April 17, 2012

My wife and I enjoyed this one night experience and the pool/sauna made the day. The onlline booking went without a glitch.
I would only add that it would enhance your operation there if maybe those that take care of the rooms would be seen , but not heard as much. Personal dialogue between themselves should be at a minimum and professional in nature.

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jesse B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainier, Washington
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed April 1, 2012

Second time staying here, the room was okay-large enough and clean enough but nothing out of the ordinary. I have to give management kudos on getting rid of the mini shampoos, conditioners, etc. and using the dispensers in the shower. I noticed this in Italy a few years back and was hoping the dispensers would make there way here.

We stay here after hitting the tubing slopes at Snoqualmie with my grandson. We enjoy the blue margaritas at Los Cabos which is next to the hotel; after drinking one of these large margaritas we are more than happy to walk back to the hotel instead of having to drive.

The draw back to this hotel is the breakfast room-it is ridiculously small. As with the last time we stayed the pastries were piled up on one plate and covered with plastic wrap. This time as with the last my thoughts were that the pastries were leftover from previous breakfasts. With the limited space they are not able to provide as good of breakfasts as other Best Westerns but the presentation of what they do provide leaves a lot to be desired.

  • Stayed March 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank handtoGod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed January 17, 2012

We stayed for a concert and booked two rooms several months in advance. When we called to confirm the front desk woman left us on hold for over 40 minutes and ignored us. We called again and she said everything is fine and acted annoyed that she had to find our two room reservation. When we arrived, they claimed they were overbooked and lost our rooms. This resulted in them "loosing" our joined rooms, too. Ones they walked us through to reserve before that! Unacceptable! We had no where else to stay as all areas were booked solid for the concert. We waited almost two hours for our rooms which were each in different places and received attitude from the next front desk woman about simple things such as an extra towel. I previously rated this property as excellent and have stayed several times before this. After this incident, never again. Completely different attitude that showed when we needed them they kicked us to the curb. We got no apology for their rudeness, the "loss" of reservation (which was actually a bump out for their overbooking) and waste of our vacation time. We haven't been back since an neither has our family.

  • Stayed July 2011
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Summernightroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richland, Washington
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 27, 2011

My mother and I spent two nights at the Snowcap Lodge for a getaway and they really took our needs into consideration. We had a great time and the front desk took care of getting our extra points registered that I hadn't even known I was eligible for - great bunch of people.

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snowcapmgr, General Manager at BEST WESTERN Snowcap Lodge, responded to this review, December 12, 2011
Thank you! We look forward t o see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
162 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed October 24, 2011

One night on our way through Cle Elum. Very comfortable beds and an excellent breakfast.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VanVlietTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed October 24, 2011

My husband and I stayed for 1 night after we eloped at snoqalmie. We spoke with the manager prior to our stay to arrange for the romance package and was told that they don't offer that package for the room that we ordered. None the less, we notified the staff about our late check in and they were fine with that. In the morning, we were woken up by the people in the next room banging on the wall. As we were leaving our room to check out (which is posted at 11am), we were bombarded with a phone call from the front desk promtply at 11:01am and then the cleaning staff came at 11:05am. With the parking lot being as empty as it appeared to be, we could not understand why we were being pushed out so quickly. We understand that people have jobs to do, but would 10 minutes really matter that much? We had our bags in hand and were walking out the door. Better customer service would have been to wait until at least 15 minutes after 11 before being so pushy.

The room was pretty clean and the bed was very comfortable. We enjoyed the complementary breakfast. The only downfall was the customer service.

  • Stayed March 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Tanmansmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Snowcap Lodge

Property: BEST WESTERN Snowcap Lodge
Address: 809 W Davis St, Cle Elum, WA 98922 (Formerly BEST WESTERN PLUS Snowcap Lodge)
Phone Number:
Location: United States > Washington > Cle Elum
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Cle Elum
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN Snowcap Lodge 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Discover this Cle Elum, Washington hotel offering warm and comfortable accommodations near the Cascade Mountains.Welcome to the BEST WESTERN PLUS Snowcap Lodge where the service is friendly, the amenities are top-notch and the accommodations are comfortable and affordable. The hotel offers convenient access to many local attractions, shopping and dining options in and around Cle Elum. Guests staying at this Cle Elum Best Western hotel will enjoy pristine guest rooms featuring granite rain showers, double pillow top mattresses, goose down comforters and pillows, cable satellite television with HBO® and free high-speed Internet access. A complimentary deluxe full breakfast is served every morning. To help make life on the road in Washington more comfortable, the hotel comes equipped with an indoor swimming pool for relaxing. Guests traveling to Cle Elum on business will also appreciate the variety of business services available including a business center.The BEST WESTERN PLUS Snowcap Lodge is close to where travelers want to be while visiting the Washington area. An outdoor lover's paradise, guests of the hotel can enjoy a round of golf at the newly constructed Arnold Palmer golf course just five minutes away, spending the afternoon bicycle riding or taking a leisurely hike through the Cascade Mountains. For those travelers looking for more excitement, some of the best swift water rafting and fly fishing are just minutes away from this Cle Elum hotel. Within an hour drive, guests can be touring the abundant Washington wine country. This BEST WESTERN PLUS Snowcap Lodge frequently hosts guests staying in Cle Elum to attend area Antique Car Shows or the Courage Classic Bicycle Run.The friendly, helpful staff at the BEST WESTERN PLUS Snowcap Lodge is ready to ensure a comfortable and memorable stay at Cle Elum, Washington. ... more   less 
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Also Known As:
Best Western Cle Elum
Cle Elum Best Western

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