Clean, large rooms. Well appointed and in good repair. Outstanding location. Have stayed here multiple times. Breakfast selection is very good and there is ample room for all the guests to eat. All the staff, with the notable exception of "the manager" have given excellent customer service. On three different stays we have received poor to worthless customer service from only one person. When I've asked the other staff why that one person remains on staff, the answer is "she is the manager" and the owner does not know how bad she is. The other issue is that the hotel put an additional $25 on our credit card as a "temporary authorization" when we checked into the hotel. They put another $25 "temporary authorization" on our credit card when we checked out. On contacting the hotel I was told that it was done in case of damages to the room. It is one week after our checkout and we still have a $25 temporary authorization that has not cleared from our credit card. Let me state that we are seniors, do not party and always leave our rooms in good condition. If it were not for the one poor staff member and the questionable credit card policies I would give this place 5 stars.
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- Also Known As:
- Best Western Lakeside Hotel Chelan
- Best Western Chelan
- Best Western Lake Chelan
- Chelan Best Western