Was thrilled when I checked in, I was exhausted and hungry, but when I saw the room and the view I was looking forward to my stay - UNTIL, I couldn't get on the internet - finally after several calls to the desk - was able to get on for about five minutes. I gave up and tried again the morning - still no wifi. I called the front desk and she said the "towers had burned down." True there were forest fires but sounded like an excuse to me and I hadn't seen anything on the news about it so... I called the support # in NY and he was very nice, he said the router was down in the kitchen next to my room. I called the desk and she said she didn't know where it was so.. I called him back and he said he would call the front desk and "walk her thru it," (push the button!) Still nothing, so I called down again, she said she didn't know where the router was. She could have called a manager to find out but too much trouble, all she said was that the maintenance man had left for the day and there was nothing she could do. I left and found a Starbucks and then went back later. I called support again, he tried to reset from his end but couldn't. I finally gave up and had to leave because I have a B&B on Maui and need to check bookings and email at least 3x a day and also have a house for sale and was there to look at property - I NEEDED MY EMAIL! She offered no solutions. I told her next time to get off her butt and figure it out! find the router and push the button!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Odigeo, Hotwire and Travelocity so you can book your Lakeside Lodge and Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Lakeside Hotel Chelan
- Best Western Chelan
- Best Western Lake Chelan
- Chelan Best Western