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“Worst Experience Ever” 1 of 5 bubbles
Review of Lakeside Lodge and Suites

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Lakeside Lodge and Suites
Ranked #1 of 11 Hotels in Chelan
Certificate of Excellence
Seattle, Washington
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Worst Experience Ever”
1 of 5 bubbles Reviewed September 24, 2012

My family HAD been staying at this place over the past few years but our most recent experience left us with a bad taste. We made a reservation months in advance and when we arrived to check into the property they said that the manager canceled our reservation. No one from the hotel or from Best Western ever responded to offer an explanation even leaving multiple messages with customer service. We were left scrambling to look for a place to stay for 4 days. Luckily we found a place at Campbell's down the street.

It has been 2 months and still no response from either the company or the property. We will no longer stay at any of Best Western's properties

Room Tip: Don't stay here stay at Campbell's. Better service and cleaner property
See more room tips
  • Stayed August 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Problemchild2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

Traveler rating
    146
    109
    41
    12
    10
See reviews for
100
123
5
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Syracuse, New York
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed September 22, 2012

Outdoor hot tub, great breakfast, right on the lake. Kitchen in room was perfect for wine and cheese. Pool looked nice also, but we went for the jacuzzi. Couldn't ask for more for your money's worth. Forest fire on east side of the lake made it eerie

Stayed September 2012, traveled as a couple
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed September 21, 2012

Very clean, nice rooms but a little steep on the price. I would comment more about the view that we paid for but due to the large wildfires in the area we literally cannot see the lake from our balcony because of thick smoke. The fires are not the hotel's fault but a break on the rate since we paid for a view should have been offered at check-in IMO. They have had so many cancellations, I'm surprised they weren't offering this.

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThaiJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wenatchee, Washington
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed September 19, 2012 via mobile

Perfect location, waterfront looking out over the lake, and close to down town chelan. Staff was very polite and accommodating, especially the night security guard. Rooms were clean and updated (except the tv's). Definitely was pricey to stay there on Labor day weekend though.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SumShine777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed September 13, 2012

Very few faults, really enjoyed my stay from beginning to end, fantastic rooms, really comfy beds, brilliant view of the lake from my room, very friendly staff especially the chamber maids , slightly disappointed with complimentary breakfast, but in no way did this detract from my over all views of this hotel, would defiantly stay again .

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank corriejem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

We stayed here over Labor Day Weekend and were very happy with the hotel and the service. The hotel is right on the water with a beach and park with play equipment for the kids. It also has a beach volleyball area. The hotel staff was very friendly and the service was great. They have a complimentary breakfast that is very good. It includes waffles, eggs, cereal and pastries etc..
This is a great place to stay.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
256 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed September 3, 2012

We spent one night here, as part of our US road trip but it really deserved a longer stay. The hotel has a perfect lake-side location, just outside the small town centre. Facilities and room were the best I've seen in a BW+ with a large room, comfortable twin queen beds and efficient air con. The pool areas (inside and outside) are nice, if a little small for when the hotel is very busy. Standard basic breakfast, but at the rate we paid, excellent value for money. We would happily stay here again - first BW in the US that I've ever felt that about!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IMUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lakeside Lodge and Suites

Property: Lakeside Lodge and Suites
Address: 2312 W Woodin Ave, Route Box 14, Chelan, WA 98816-9311
Phone Number:
Location: United States > Washington > Chelan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Chelan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Lakeside Lodge and Suites 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Lakeside Hotel Chelan
Best Western Chelan
Best Western Lake Chelan
Chelan Best Western

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